Compaq 177620-006, Compaq Evo Desktop manual Troubleshooting Guide

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Troubleshooting Guide

Compaq Evo Desktop Family Compaq Evo Workstation Family

Document Part Number: 177620-006

May 2002

This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Compaq Diagnostics for Windows Computer Diagnostic FeaturesMenu Bar-File, Categories, Navigation, Level, Tab, Help Tabs-Overview, Test, Status, Log, Error Installing Compaq Diagnostics for WindowsUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Running Configuration Record Utility Compaq Configuration Record UtilityWindow File Compaq Remote Diagnostics Enabling AgentStarting the Remote Diagnostics Enabling Agent Restoring Your Software Protecting Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Solving General Problems Solving General ProblemsProblem Cause Solution See the Hardware Reference Guide Control Panel Computer SetupNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Under Error-checking, click Accessories System ToolsClick Start Programs ScanDiskStorage Storage Options OrderSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Controllers in Storage Storage Power-On OptionsOptions Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems Solving Audio Problems Solving Audio ProblemsFrom the Control Panel Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsSolving Keyboard Problems Solving Keyboard and Mouse ProblemsClick Shut Down or Turn Off Computer. The Turn OffTo select Shut Down or Turn Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Use the Computer Setup to disable the embedded NIC Using the Compaq Restore CDSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Solving Scsi Problems Solving Scsi ProblemsStorage Boot Order, and enable Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Beeps Probable Cause Recommended Action Reference Guide for Control Panel. If the problemHardware Reference Guide for Control Panel ComputerNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Activity Beeps Probable Cause Recommended Action Diagnostic Keyboard LEDS, Front Panel LEDs and Audible CodesNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Using the Cmos Button Clearing and Resetting the CmosCmos button Using Computer Setup to Reset Cmos Introducing the Drive Protection System Drive Protection System DPSPanel Compaq Diagnostics Accessing DPS Through Compaq Diagnostics for WindowsSelect Storage IDE DPS Self-Test Accessing DPS Through Computer SetupMicrosoft Windows 98 and Microsoft Windows Setting up Analog/Digital Audio OutputMicrosoft Windows XP Microsoft Windows NTClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting