Troubleshooting Without Diagnostics
Solving Printer Problems
If you encounter printer problems, see the documentation that came with your printer and to the common causes and solutions listed in the following table.
Solving Printer Problems
Problem | Cause | Solution |
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|
|
Printer will not print. | Printer is not turned on | Turn the printer on and make sure it |
| and online. | is online. |
|
|
|
| The correct printer | 1. Install the correct printer driver |
| drivers for your | for your application. |
| application are not | 2. Try printing using the |
| installed. | |
| DOS command: | |
|
| |
|
| DIR C:\ > [printer port] |
|
| where [printer port] is the |
|
| address of the printer being |
|
| used. If printer works, reload |
|
| printer driver. |
|
|
|
| If you are on a network, | Make the proper network |
| you may not have | connections to the printer. |
| made the connection |
|
| to the printer. |
|
|
|
|
| Printer may have failed. | Run printer |
|
|
|
Printer will not turn on. | The cables may not be | Reconnect all cables and check the |
| connected properly. | power cord and electrical outlet. |
|
|
|
Printer prints garbled | The correct printer | Install the correct printer driver for |
information. | driver for your | your application. |
| application is not |
|
| installed. |
|
|
|
|
| The cables may not be | Reconnect all cables. |
| connected properly. |
|
|
|
|
| Printer memory may be | Reset the printer by turning it off for |
| overloaded. | one minute, then turn it back on. |
|
|
|
Printer is offline. | The printer may be out | Check the paper tray and refill it if |
| of paper. | it is empty. Select online. |
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Troubleshooting Guide |