Compaq Compaq Evo Desktop, 177620-006 manual Protecting Your Software, Restoring Your Software

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Computer Diagnostic Features

Protecting Your Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

Restoring Your Software

The operating system and software can be restored to its original state as when you purchased the computer by using your Compaq Restore Kit. See your Compaq Restore Kit for complete instructions on using this feature.

1–10	Troubleshooting Guide

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Computer Diagnostic Features Compaq Diagnostics for WindowsMenu Bar-File, Categories, Navigation, Level, Tab, Help Installing Compaq Diagnostics for Windows Tabs-Overview, Test, Status, Log, ErrorUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Compaq Configuration Record Utility Running Configuration Record UtilityCompaq Remote Diagnostics Enabling Agent Window FileStarting the Remote Diagnostics Enabling Agent Protecting Your Software Restoring Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Problem Cause Solution Solving General ProblemsSolving General Problems Control Panel Computer Setup See the Hardware Reference GuideNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Click Start Programs Accessories System ToolsUnder Error-checking, click ScanDiskOrder Storage Storage OptionsPower-On Solving Hard Drive ProblemsSolving Hard Drive Problems Options Power-On OptionsControllers in Storage Storage Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems From the Control Panel Solving Audio ProblemsSolving Audio Problems Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsClick Shut Down or Turn Off Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Computer. The Turn OffSolving Mouse Problems To select Shut Down or TurnSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Using the Compaq Restore CD Use the Computer Setup to disable the embedded NICSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Storage Boot Order, and enable Solving Scsi ProblemsSolving Scsi Problems Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Code/Message Beeps Probable Cause Recommended Action Post Numeric Codes and Text MessagesNumeric Codes and Text Messages Control Panel. If the problem Reference Guide forControl Panel Computer Hardware Reference Guide forNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended ActionNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Drive Protection System DPS Introducing the Drive Protection SystemAccessing DPS Through Compaq Diagnostics for Windows Panel Compaq DiagnosticsAccessing DPS Through Computer Setup Select Storage IDE DPS Self-TestSetting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft WindowsMicrosoft Windows NT Microsoft Windows XPClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting