Compaq Compaq Evo Desktop, 177620-006 manual Solving Network Problems

Troubleshooting Without Diagnostics

Solving Network Problems

Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem Cause Solution

Remote Wakeup feature	The Remote Wakeup
is not functioning.	feature is not available
	when using an AUI
	network connection.

Use an RJ-45 network connection.

	Remote Wakeup is not	Use the Network control
	enabled.	application to enable Remote
		Wakeup. See the Desktop
		Management Guide.
Network driver does	Network controller is	Run Computer Setup and enable
not detect network	disabled.	network controller.
controller.
	Incorrect Network Driver.	Check the network controller
		documentation for the correct
		driver or obtain the latest driver
		from the manufacturers Web site.

Network status link light does not turn on or it never flashes.

✎The network status light is supposed to flash when there is network activity.

No active network is	Check cabling and network
detected.	equipment for proper connection.
Network controller is not	Use the Network control
set up properly.	application to verify that device
	is working properly. See the
	Network Communications Guide.

System is configured for	No solution; link LED does not
AUI connection.	apply to AUI connections.
Network driver is not	Reinstall network drivers. See the
properly loaded.	Network Communications Guide.

2–26 Troubleshooting Guide