Compaq 177620-006, Compaq Evo Desktop manual Controllers in Storage Storage, Power-On Options

Page 27

Troubleshooting Without Diagnostics

Solving Hard Drive Problems (Continued)

Problem

Cause

Solution

 

 

 

Drive not found

Drive jumper settings

If the drive is a secondary drive that

(identified). (continued)

may be incorrect.

has just been installed on the same

 

 

cable as the primary drive, verify

 

 

that the jumpers for both drives are

 

 

set correctly.

 

 

 

 

SCSI ID may be

Check SCSI IDs to ensure none

 

incorrect.

are duplicated.

 

 

 

 

Drive’s IDE controller is

Run Computer Setup and enable

 

disabled in Computer

the Primary and Secondary IDE

 

Setup.

controllers in Storage > Storage

 

 

Options.

 

 

 

 

Drive responds slowly

Run Computer Setup and increase

 

immediately after

the POST Delay in Advanced >

 

power-up.

Power-On Options.

 

 

 

Nonsystem disk/NTLDR

The system is trying to

Remove the diskette from the

missing message.

start from a diskette

diskette drive.

 

that is not bootable.

 

The system is trying to start from the hard drive but the hard drive may have been damaged.

Insert a bootable diskette into the diskette drive and restart the computer.

If the hard drive is still inaccessible after booting to a diskette and MBR Security is enabled, you may try restoring the previously saved MBR image. To do so, enter Setup and select Security > Restore Master Boot Record. (This procedure does not apply to Evo™ Workstations W6000 or W8000.)

System files missing or

Insert a bootable system diskette

not properly installed.

and restart. Verify hard drive is

 

partitioned and formatted. Install

 

system files for the appropriate

 

operating system if necessary.

 

 

Troubleshooting Guide

2–13

Image 27
Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Compaq Diagnostics for Windows Computer Diagnostic FeaturesMenu Bar-File, Categories, Navigation, Level, Tab, Help Tabs-Overview, Test, Status, Log, Error Installing Compaq Diagnostics for WindowsUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Running Configuration Record Utility Compaq Configuration Record UtilityWindow File Compaq Remote Diagnostics Enabling AgentStarting the Remote Diagnostics Enabling Agent Restoring Your Software Protecting Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Solving General Problems Solving General ProblemsProblem Cause Solution See the Hardware Reference Guide Control Panel Computer SetupNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check ScanDisk Accessories System ToolsUnder Error-checking, click Click Start ProgramsStorage Storage Options OrderSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Power-On Options Controllers in Storage StorageOptions Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems Audio Devices, then click Solving Audio ProblemsSolving Audio Problems From the Control PanelSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsComputer. The Turn Off Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Click Shut Down or Turn OffTo select Shut Down or Turn Solving Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Use the Computer Setup to disable the embedded NIC Using the Compaq Restore CDSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Storage Controller Order, Solving Scsi ProblemsSolving Scsi Problems Storage Boot Order, and enableSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Post Numeric Codes and Text Messages Numeric Codes and Text MessagesCode/Message Beeps Probable Cause Recommended Action Reference Guide for Control Panel. If the problemHardware Reference Guide for Control Panel ComputerNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Activity Beeps Probable Cause Recommended Action Diagnostic Keyboard LEDS, Front Panel LEDs and Audible CodesNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Using the Cmos Button Clearing and Resetting the CmosCmos button Using Computer Setup to Reset Cmos Introducing the Drive Protection System Drive Protection System DPSPanel Compaq Diagnostics Accessing DPS Through Compaq Diagnostics for WindowsSelect Storage IDE DPS Self-Test Accessing DPS Through Computer SetupMicrosoft Windows 98 and Microsoft Windows Setting up Analog/Digital Audio OutputMicrosoft Windows XP Microsoft Windows NTClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting