Compaq Compaq Evo Desktop, 177620-006 manual Computer Diagnostic Features

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Computer Diagnostic Features

3.Select one of the following options:

Quick Test—Runs a quick, general test on each device. Requires no user intervention if Unattended Mode is selected.

Complete Test—Runs maximum testing of each device. The user can select Interactive Mode or Unattended Mode.

Custom Test—Runs only the tests you select. To select specific devices or tests, find the device in the list, then select the check box beside each test. When selected, a red check mark is displayed in the box. Some tests selected may require user intervention.

To test all subsystems, you must log in as the administrator. If you do not log in as the administrator, you will be unable to test some subsystems. The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded boxes that cannot be checked.

4.Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

5.Click the Begin Testing button at bottom of window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and select Log.

6.If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself.

7.Click Print or save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance.

8.To exit Compaq Diagnostics for Windows, click File, then click Exit.

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Troubleshooting Guide

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Computer Diagnostic Features Compaq Diagnostics for WindowsMenu Bar-File, Categories, Navigation, Level, Tab, Help Installing Compaq Diagnostics for Windows Tabs-Overview, Test, Status, Log, ErrorUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Compaq Configuration Record Utility Running Configuration Record UtilityCompaq Remote Diagnostics Enabling Agent Window FileStarting the Remote Diagnostics Enabling Agent Protecting Your Software Restoring Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Solving General Problems Solving General ProblemsProblem Cause Solution Control Panel Computer Setup See the Hardware Reference GuideNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Click Start Programs Accessories System ToolsUnder Error-checking, click ScanDiskOrder Storage Storage OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Controllers in Storage Storage Power-On OptionsOptions Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems From the Control Panel Solving Audio ProblemsSolving Audio Problems Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsClick Shut Down or Turn Off Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Computer. The Turn OffSolving Mouse Problems To select Shut Down or TurnSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Using the Compaq Restore CD Use the Computer Setup to disable the embedded NICSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Storage Boot Order, and enable Solving Scsi ProblemsSolving Scsi Problems Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Beeps Probable Cause Recommended Action Control Panel. If the problem Reference Guide forControl Panel Computer Hardware Reference Guide forNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended ActionNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Drive Protection System DPS Introducing the Drive Protection SystemAccessing DPS Through Compaq Diagnostics for Windows Panel Compaq DiagnosticsAccessing DPS Through Computer Setup Select Storage IDE DPS Self-TestSetting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft WindowsMicrosoft Windows NT Microsoft Windows XPClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting