Compaq Compaq Evo Desktop, 177620-006 manual Using Categories in Compaq Diagnostics for Windows

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Computer Diagnostic Features

3.Click Next to install Compaq Diagnostics for Windows.

4.After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Compaq Diagnostics for Windows.

If you want to upgrade an existing version of Compaq Diagnostics for Windows installed on your computer, visit www.compaq.com/support/files and click on an applicable product. In the next window, find Option 2—Locate by Category. Select Management Applications and Utilities. Click Locate Software and download the latest version. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

Using Categories in Compaq Diagnostics for Windows

To use the categories do the following:

1.Click Start > Compaq Information Center > Compaq Diagnostics for Windows. You can also select the Compaq Diagnostics for Windows icon, located in the Control Panel.

The screen displays the overview of the computer hardware and software.

2.For specific hardware and software information, select a category from the Categories pull-down menu or the appropriate icon on the toolbar.

As you move your cursor over the toolbar icons, the corresponding category name displays near the cursor.

3.To display more detailed information in a selected category, click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and select More.

4.Review, print, and/or save this information as needed.

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Troubleshooting Guide

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Computer Diagnostic Features Compaq Diagnostics for WindowsMenu Bar-File, Categories, Navigation, Level, Tab, Help Installing Compaq Diagnostics for Windows Tabs-Overview, Test, Status, Log, ErrorUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Compaq Configuration Record Utility Running Configuration Record UtilityCompaq Remote Diagnostics Enabling Agent Window FileStarting the Remote Diagnostics Enabling Agent Protecting Your Software Restoring Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Problem Cause Solution Solving General ProblemsSolving General Problems Control Panel Computer Setup See the Hardware Reference GuideNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Accessories System Tools Under Error-checking, clickClick Start Programs ScanDiskOrder Storage Storage OptionsPower-On Solving Hard Drive ProblemsSolving Hard Drive Problems Options Power-On OptionsControllers in Storage Storage Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems Solving Audio Problems Solving Audio ProblemsFrom the Control Panel Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard ProblemsClick Shut Down or Turn Off Computer. The Turn OffSolving Mouse Problems To select Shut Down or TurnSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Using the Compaq Restore CD Use the Computer Setup to disable the embedded NICSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Solving Scsi Problems Solving Scsi ProblemsStorage Boot Order, and enable Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Code/Message Beeps Probable Cause Recommended Action Post Numeric Codes and Text MessagesNumeric Codes and Text Messages Control Panel. If the problem Reference Guide forControl Panel Computer Hardware Reference Guide forNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended ActionNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Drive Protection System DPS Introducing the Drive Protection SystemAccessing DPS Through Compaq Diagnostics for Windows Panel Compaq DiagnosticsAccessing DPS Through Computer Setup Select Storage IDE DPS Self-TestSetting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft WindowsMicrosoft Windows NT Microsoft Windows XPClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting