Compaq Compaq Evo Desktop, 177620-006 manual Solving Diskette Problems

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Troubleshooting Without Diagnostics

Solving Diskette Problems

Common causes and solutions for diskette problems are listed in the following table.

✎You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See “Solving Hardware Installation Problems” for instructions.

Solving Diskette Problems

Problem	Cause	Solution

Diskette drive light	Diskette is damaged.	In Microsoft Windows 98 run
stays on.		ScanDisk. Click Start >
		Programs > Accessories >
		System Tools > ScanDisk.
		In Microsoft Windows 2000,
		Microsoft Windows NT, and
		Microsoft Windows XP, right-click
		Start, click Explore, and select a
		drive. Select File > Properties >
		Tools. Under Error-checking, click
		Check Now.

	Diskette is incorrectly	Remove diskette and reinsert.
	inserted.

	Drive button is not	Push in drive button.
	pushed in.

	Files on diskette are	Check the program diskettes.
	damaged.

	Drive cable is not	Reconnect drive cable.
	properly connected.

Drive not found.	Cable is loose.	Reseat diskette drive data and
		power cable.

	Removable drive is not	Reseat the drive.
	seated properly.

2–8	Troubleshooting Guide

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Computer Diagnostic Features Compaq Diagnostics for WindowsMenu Bar-File, Categories, Navigation, Level, Tab, Help Installing Compaq Diagnostics for Windows Tabs-Overview, Test, Status, Log, ErrorUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Compaq Configuration Record Utility Running Configuration Record UtilityCompaq Remote Diagnostics Enabling Agent Window FileStarting the Remote Diagnostics Enabling Agent Protecting Your Software Restoring Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Solving General Problems Solving General ProblemsProblem Cause Solution Control Panel Computer Setup See the Hardware Reference GuideNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Click Start Programs Accessories System ToolsUnder Error-checking, click ScanDiskOrder Storage Storage OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsPower-On Controllers in Storage Storage Power-On OptionsOptions Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems From the Control Panel Solving Audio ProblemsSolving Audio Problems Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsClick Shut Down or Turn Off Solving Keyboard and Mouse ProblemsSolving Keyboard Problems Computer. The Turn OffSolving Mouse Problems To select Shut Down or TurnSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Using the Compaq Restore CD Use the Computer Setup to disable the embedded NICSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Storage Boot Order, and enable Solving Scsi ProblemsSolving Scsi Problems Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Beeps Probable Cause Recommended Action Control Panel. If the problem Reference Guide forControl Panel Computer Hardware Reference Guide forNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended ActionNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Drive Protection System DPS Introducing the Drive Protection SystemAccessing DPS Through Compaq Diagnostics for Windows Panel Compaq DiagnosticsAccessing DPS Through Computer Setup Select Storage IDE DPS Self-TestSetting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft WindowsMicrosoft Windows NT Microsoft Windows XPClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting