Troubleshooting Without Diagnostics
Solving Mouse Problems
Problem | Cause | Solution |
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Mouse does not respond | Mouse connector is | Shut down your computer using the |
to movement or is | not properly plugged | keyboard. |
too slow. | into the back of the | 1. Press the Ctrl and Esc keys at |
| computer. | |
| the same time (or press the | |
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| |
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| Windows logo key) to display |
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| the Start menu. |
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| 2. Use the up or down arrow key |
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| to select Shut Down or Turn |
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| Off Computer and then press |
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| the Enter key. |
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| 3. Use the up or down arrow key |
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| to select the Shut Down or |
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| Turn Off option and then press |
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| the Enter key. |
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| 4. After the shutdown is complete, |
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| plug the mouse connector into |
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| the back of your computer (or |
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| the keyboard) and restart your |
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| computer. |
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| Program in use has | Shut down the computer using the |
| stopped responding to | keyboard and then restart the |
| commands. | computer. |
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| Mouse needs repairs. | See your Worldwide Limited |
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| Warranty booklet for details. |
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Mouse will only move | Mouse roller ball is | Remove roller ball cover from the |
vertically, horizontally, or | dirty. | bottom of the mouse and clean it |
movement is jerky. |
| with a mouse cleaning kit available |
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| from most computer stores. |
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Troubleshooting Guide |