Compaq 177620-006, Compaq Evo Desktop manual Solving CD-ROM and DVD Problems

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Solving CD-ROM and DVD Problems

Problem Cause Solution

System will not boot from CD-ROM or DVD drive.

The CD-ROM or DVD boot is not enabled through the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media and verify boot order settings.

	Non-bootable CD in	Try a bootable CD in the drive.
	drive.
CD-ROM or DVD devices	Drive is not connected	See the documentation that came
are not detected or driver	properly or not properly	with the optional device.
is not loaded.	configured.
Movie will not play in the	Movie may be	See the documentation that came
DVD drive.	regionalized for a	with the DVD drive.
	different country.
	Decoder software is	Install decoder software.
	not installed.
Cannot eject compact disc	Disc not properly	Turn off computer and insert a thin
(tray-load unit).	seated in the drive.	metal rod into the emergency eject
		hole and push firmly. Slowly pull
		the tray out from the drive until the
		tray is fully extended, then remove
		the disc.
CD-ROM, CD-RW,	CD has been inserted	Re-insert the CD with the label
DVD-ROM, or DVD-R/RW	upside down.	facing up.
drive cannot read a disc or
takes too long to start.

Troubleshooting Guide 2–33