Troubleshooting Without Diagnostics
Solving SCSI Problems
If you encounter SCSI device problems, see the common causes and solutions listed in the following table.
Solving SCSI Problems
Problem | Cause | Solution |
|
|
|
System with UATA and | A UATA drive is | Under Computer Setup, select |
SCSI drives will not boot | attached, the IDE | Storage > Controller Order, and |
from SCSI hard drive. | controller is enabled, | move the Integrated IDE controller |
| and the Integrated IDE | to the end of the list. |
| controller is listed |
|
| before the SCSI |
|
| adapter in Setup’s |
|
| Storage > Controller |
|
| Order menu. |
|
System without a UATA drive will not boot from a SCSI drive.
The SCSI drive is not configured correctly.
Ensure that drive cabling and jumpers are set correctly. To boot a SCSI drive, set the drive ID number to 0.
| Hard drive boot has | Under Computer Setup, select |
| been disabled in | Storage > Boot Order, and enable |
| Computer Setup. | the Hard Drive entry. |
|
|
|
SCSI hard drives are not | SCSI drivers were | Install the SCSI drivers on your |
recognized after being | not installed on the | system first, then install |
installed when running | system prior to the | Windows NT. |
under Windows NT. | Windows NT | To download SCSI drivers for your |
| installation. | |
| Compaq system, visit the Compaq | |
|
| |
|
| Web site at www.compaq.com/support |
|
| For information on installing SCSI |
|
| drivers, see Appendix E, “Installing |
|
| SCSI Drivers for Windows NT |
|
| Installation.” |
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Troubleshooting Guide |