Compaq Compaq Evo Desktop, 177620-006 manual Contacting Compaq Customer Support

Troubleshooting Without Diagnostics

Solving Software Problems

Problem	Cause	Solution
Computer will not start.	System files may be	Observe the beeps and LED lights
	damaged.	on the keyboard. See Appendix A,
		“POST Error Messages” to
		determine possible causes.
		See your Compaq Restore kit or
		your Worldwide Limited Warranty
		for details.
“Illegal Operation has	Software being used is	Verify that the software is certified
Occurred” error message	not Microsoft-certified	by Microsoft for your version of
is displayed.	for your version of	Windows (see program packaging
	Windows.	for this information).
	Configuration files are	If possible, save all data, close all
	corrupt.	programs, and restart your
		computer.

Contacting Compaq Customer Support

For help and service, contact your Compaq authorized reseller or dealer. To locate a Compaq reseller or dealer near you, visit the Compaq Web site at www.compaq.com.

✎If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords, if they are set.

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