Compaq Compaq Evo Desktop, 177620-006 manual Solving Audio Problems, From the Control Panel

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Troubleshooting Without Diagnostics

Solving Audio Problems

If your computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.

Solving Audio Problems

Problem

Cause

Solution

 

 

 

Sound does not come

Software volume

Double-click the Speaker icon on

out of the speaker or

control is turned down.

the taskbar, then set volume by

headphones.

 

adjusting the volume slider.

 

 

 

 

CD-ROM or DVD

Turn the volume control knob on

 

volume control on the

front of computer to increase the

 

front of the computer is

volume.

 

turned down.

 

 

 

 

 

The external speakers

Turn on the external speakers.

 

are not turned on.

 

 

 

 

 

External speakers

See the sound card documentation

 

plugged into the wrong

for proper speaker connection.

 

audio jack.

 

 

 

 

 

Audio cable not

Connect audio cable between CD

 

connected.

or DVD-ROM drive and the system

 

 

board.

 

 

 

 

Headphones or

Turn on and use headphones or

 

devices connected to

external speakers, if connected, or

 

the line-out connector

disconnect headphones or external

 

mute the internal

speakers.

 

speaker.

 

 

 

 

 

Volume is muted.

1. From the Control Panel

 

 

program, click Sound, Speech

 

 

and Audio Devices, then click

 

 

Sounds and Audio Devices.

 

 

2. Click the Mute check box to

 

 

remove the check mark from

 

 

the box.

 

 

 

2–18

Troubleshooting Guide

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Contents Troubleshooting Guide Troubleshooting Guide Sixth Edition May Document Part Number Contents Installing Scsi Drivers for Windows NT Installation Index Computer Diagnostic Features Compaq Diagnostics for WindowsMenu Bar-File, Categories, Navigation, Level, Tab, Help Installing Compaq Diagnostics for Windows Tabs-Overview, Test, Status, Log, ErrorUsing Categories in Compaq Diagnostics for Windows Running Diagnostic Tests in Compaq Diagnostics for Windows Computer Diagnostic Features Compaq Configuration Record Utility Running Configuration Record UtilityCompaq Remote Diagnostics Enabling Agent Window FileStarting the Remote Diagnostics Enabling Agent Protecting Your Software Restoring Your SoftwareTroubleshooting Without Diagnostics Helpful Hints Problem Cause Solution Solving General ProblemsSolving General Problems Control Panel Computer Setup See the Hardware Reference GuideNum Lock key Solving Power Supply Problems Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsUse Computer Setup to check Accessories System Tools Under Error-checking, clickClick Start Programs ScanDiskOrder Storage Storage OptionsPower-On Solving Hard Drive ProblemsSolving Hard Drive Problems Options Power-On OptionsControllers in Storage Storage Storage Boot Order list Solving Display Problems Solving Display ProblemsSolving Display Problems Solving Display Problems Solving Audio Problems Solving Audio ProblemsFrom the Control Panel Audio Devices, then clickSolving Audio Problems Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard ProblemsClick Shut Down or Turn Off Computer. The Turn OffSolving Mouse Problems To select Shut Down or TurnSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsUnder the Computer Setup Using the Compaq Restore CD Use the Computer Setup to disable the embedded NICSolving Processor Problems Solving Processor ProblemsSolving Memory Problems Solving Memory ProblemsSolving Memory Problems Solving Scsi Problems Solving Scsi ProblemsStorage Boot Order, and enable Storage Controller Order,Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Solving Software Problems Solving Software ProblemsContacting Compaq Customer Support Code/Message Beeps Probable Cause Recommended Action Post Numeric Codes and Text MessagesNumeric Codes and Text Messages Control Panel. If the problem Reference Guide forControl Panel Computer Hardware Reference Guide forNumeric Codes and Text Messages Hardware Reference Guide Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages Numeric Codes and Text Messages ROM Bios Run Computer Setup Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended ActionNum Lock LED On Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Second on select Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Using the Cmos ButtonCmos button Using Computer Setup to Reset Cmos Drive Protection System DPS Introducing the Drive Protection SystemAccessing DPS Through Compaq Diagnostics for Windows Panel Compaq DiagnosticsAccessing DPS Through Computer Setup Select Storage IDE DPS Self-TestSetting up Analog/Digital Audio Output Microsoft Windows 98 and Microsoft WindowsMicrosoft Windows NT Microsoft Windows XPClick Properties Click Settings Installing Scsi Drivers for Windows NT Installation Installing Scsi Drivers for Windows NT Installation Index Index-2 Protecting