Compaq 177620-006, Compaq Evo Desktop manual Under the Computer Setup

Troubleshooting Without Diagnostics

Solving Network Problems (Continued)

Problem	Cause	Solution
Network status link light	System cannot autosense	Disable auto-sensing capabilities
does not turn on or	the network.	and force the system into the
it never flashes.		correct operating mode. See the
(continued)		Network Communications Guide.
Diagnostics reports a	The cable is not securely	Ensure that the cable is securely
failure.	connected.	attached to the network connector
		and that the other end of the cable
		is securely attached to the correct
		device.
	The cable is attached to	Ensure that the cable is attached
	the incorrect connector.	to the correct connector.
	There is a problem with	Ensure that the cable and device
	the cable or a device at	at the other end are operating
	the other end of the cable.	correctly.
	Network controller	Under the Computer Setup
	interrupt is shared with	Advanced menu, change the
	an expansion board.	resource settings for the board.
	The network controller	Contact your Compaq authorized
	is defective.	service provider.
Diagnostics passes, but	Network drivers are	Make sure the network drivers
the computer does not	not loaded, or driver	are loaded and that the driver
communicate with the	parameters do not match	parameters match the
network.	current configuration.	configuration of the network
		controller.
		Make sure the correct network
		client and protocol is installed.
	The network controller	Select the Network icon in the
	is not configured for this	Control Panel and configure the
	computer.	network controller.
Network controller	Network controller	Under the Computer Setup
stopped working when	interrupt is shared with an	Advanced menu, change the
an expansion board was	expansion board.	resource settings for the board.
added to the computer.

Troubleshooting Guide 2–27