Computer Diagnostic Features
The Compaq Remote Diagnostics Enabling Agent provides a Web browser interface to Compaq Diagnostics for Windows. This enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider.
The Compaq Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Compaq Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the Compaq DMI management agents. These hardware devices are automatically selected for testing by the Compaq Remote Diagnostics Enabling Agent.
Use of Compaq Remote Diagnostics Enabling Agent reduces the time and effort needed to perform hardware diagnostic tasks. By allowing the service personnel direct access to computer hardware diagnostic tools, the Compaq Remote Diagnostics Enabling Agent delivers a view of the computer hardware devices and the tests available to isolate hardware problems with the ease and simplicity of a single tool. This approach minimizes problem resolution time, and also minimizes administration resources because less time is spent visiting a site or communicating with a user over the phone to resolve computer hardware problems when they do occur.
✎The Compaq Remote Diagnostics Enabling Agent was designed to work in the Compaq Insight Manager LC environment. It is
Management Applications and Utilities.
Starting the Remote Diagnostics Enabling Agent
1.Select the Compaq Remote Diagnostics icon located in the Control Panel.
✎The Compaq Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration Record Utility in a browser window. Both of these utilities can be run remotely or locally.
2.To exit Compaq Remote Diagnostics, click File and then click
Close.
Troubleshooting Guide |