Avaya 2030, 2050, 2060 manual Making Calls from the INDeX Directory, By Alpha Group By Dial by Name

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Making Calls from the INDeX Directory

Making Calls from the INDeX Directory

Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and numbers from the INDeX Directory:

•By Alpha Group

•By Dial by Name

In addition, the INDeX Directory entries can be sorted either by 1st name or by last name. The particular method used and 1st or last name search is selected by your System Manager. Consult your System Manager for which method is available to you and if the sorting is by 1stt or last name.

To make a call using an Alpha Group search of the INDeX:

1.Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number.

2.Press the key matching the 1st letter of the name you want.

For example, to display the L Alpha Group, press the JKL key 3 times. The INDeX System displays the 1st name beginning with L from it's Directory entries.

•To move through the names beginning with L, press the -keys on the right and left of the current name.

•To skip forward 10 names, press SKIP.

•To select another letter, press a letter key.

3.To dial the name/number shown, press CALL, otherwise to exit the INDeX Directory, press ANSWER/RELEASE.

To make a call using Dial by Name search of the INDeX:

1.Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number.

2.Press the key matching the 1st letter of the Name you want. For example, to find the name SMITH press the PQRS key.

3.The INDeX System begins searching it's Directory on the first press and will display the 1st name/number immediately, in this example a name beginning with P. You can either:

•Continue dialling the letters of the name, e.g. MNO, then GHI, etc. until the required name (SMITH) is displayed OR.

•Press CYCLE to move onto the next alpha group of the PQRS key, e.g. a name beginning with Q. To move through the names beginning with Q, press the -keys on the right and left of the current name.

•To select the next letter of the alpha group of the PQRS key, press CYCLE again.

•If NO MATCH is displayed, press PREVIOUS to go back one step or press ANSWER/RELEASE to cancel.

4.To dial the name/number shown, press CALL, otherwise to exit the INDeX Directory, press ANSWER/RELEASE.

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INDeX 10.0 2030/50/60 User's Guide

Making Calls from the INDeX Directory

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Ringer Controls Other FeaturesPhone Settings Voice ManagerIntroduction Using This GuideWhat Features Can I Use? Further HelpIntroduction to Display Phones Display Phone FeaturesUsing Soft Keys and the Scroll Key Override and PassTones & Ringing On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Making Internal Calls Making CallsMaking a Page Call Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX By Alpha Group By Dial by NameStoring Personal Speed Dials Using Speed DialsSpeed Dials To dial a system speed dial by nameIf Enter Account Appears Roaming PINsPIN & Account Codes If Enter PIN AppearsArrange a Callback Busy or UnansweredOptions If Busy or Unanswered To arrange a CallbackIntrude Leave a MessageCamp On and Wait Monitoring a CallActions During a Call Create a Conference CallSwitching to Handsfree Using the NotepadChanging the Call Volume Muting Calls Adding Voluntary Account CodesSoftware Release RecallAnswering Normal Calls Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering a Page CallAutomatic Calls Hotline Operation Answering a CallbackAnswering Other Extensions Call Pickup Automatic External Call ConnectionTransferring Calls Transfer, Park & Hold CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsTo set infrequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set Divert on Busy or No AnswerTo switch divert off Switching Divert All On/OffSwitching No Calls On/Off To select the divert all destinationTo select an absence message Displaying an Absence MessageForwarding Calls To set a forwardUsing DSS Keys Setting Up a DSS KeyDSS Keys DSS Key Label BLF Status LampsDSS Key Label Template Answering an Alert Interruptions During a CallAnswering a Call Waiting Single Pips IntrusionStarting ACD Working Logging On ACD WorkingACD on 2050 Phones? Stopping ACD Calls Temporarily BusySetting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeChanging the Soft DSS Usage Manager-Secretary Working Using Soft DSS KeysTo make a call using a Soft DSS key Soft DSS Key DisplayPark Transferring Calls Remotely Switching No Calls/Divert On/OffAlerting a Busy Extension Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set a personal alarm Other FeaturesPersonal Alarms To add or remove an alarm message Press MessageTo join/leave a group or groups Missed CallsGroup To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Passcode Phone SettingsBackground Music Locking/Unlocking the Phone Displaying Phone DetailsLanguage Controls Voice Manager Functions Using Any PhoneVoice Manager Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesWhat are System Manager Phones? Night ServiceSystem Manager Phones Changing the TimeTo set the date Changing the DateRecording ACA Messages To play/record an ACA moduleGeneral Phone Usage Good Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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