Avaya 2060, 2050, 2030 manual Good Phone Usage, General Phone Usage, Answering Calls

Page 47

General Phone Usage

Good Phone Usage – Page 47

Good Phone Usage

General Phone Usage

The phone provides a quick method of communication. However, think carefully about how you use it. Your phone manner is a key part of the company's and your image.

•Speak clearly and maintain a friendly manner.

•Position the phone within easy reach for use.

•Keep a pen and paper near the phone and use them.

•Keep a list of company and external numbers handy or use the INDeX function (see page 10).

•If you have to talk to someone else in the office during a call, inform the caller and then use MUTE or HOLD.

•Avoid giving your operator unnecessary work.

•Transfer callers yourself rather than via the operator.

•Keep your System Manager informed of changes in your department, so that they can keep your pickup groups, phone directories, etc. up to date.

Answering Calls

•Answer the phone promptly and identify yourself.

•Sound helpful and friendly.

•Get the caller's name and use it.

•Do not be bad mannered to wrong numbers, always accept the apology. Transfer the call to the correct extension if you can.

•Listen to the caller and let them know you are listening.

•If taking a message, include your name, the callers name, date, time and subject.

•If cut-off, wait for the original caller to call back.

Making Calls

•Know what you want to say, avoid rambling. If necessary, prepare key point notes before the call.

•If you get a wrong number, always apologize, it is not the other person's fault.

•If cut-off, call back as soon as possible.

•If an extension diverts to Voice Mail, leave a message. Do not hold for another person unless urgent.

INDeX 10.0 2030/50/60 User's Guide

Good Phone Usage – Page 47

38DHB0002UKFN Issue 2 (07/2002)

General Phone Usage

Page 46 Page 48
Image 47
Page 46 Page 48
Contents INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallChanging the Call Volume Using the NotepadSwitching to Handsfree Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationHolding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateAnswering Calls Good Phone UsageGeneral Phone Usage Account Codes GlossaryAlert IndexAL7 1LZ
Related manuals
Manual 32 pages 52.01 Kb Manual 51 pages 4.46 Kb

2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
Top Page Image Contents