Avaya 2060, 2050, 2030 manual Transfer, Park & Hold Calls, Transferring Calls, Holding Calls

Page 20

Page 20 - Transfer, Park & Hold Calls

Transferring Calls

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.

To transfer a call using hold:

1.Press HOLD to hold your current call.

2.Dial the extension to which you want to transfer the call.

•Announced transfer: Wait to be answered.

If unanswered, press HOLD to retrieve to the first call. If okay to transfer, press ANSWER/RELEASE.

If not okay to transfer and you clear down first, press SCROLL , CLEAR and then HOLD to retrieve the first call.

If not okay to transfer and called party clears down first, then press HOLD to retrieve the first call.

•Unannounced transfer: Press ANSWER/RELEASE immediately (even if you hear ringing or busy tone).

To transfer a call using dial ahead:

1.Whilst still connected to the other party, either dial the number of the other extension or press HOLD and use the Directory feature (see page 10).

2.If the display shows FREE, press ANSWER/RELEASE to transfer, otherwise press CANCEL.

To transfer an external call using park:

1.Press PARK to park the current call. Note the line number of the call and give this to the person whom you want to unpark the call (e.g. by calling or paging them).

Holding Calls

Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, your phone shows its details on the right of the display and the caller hears music (if installed). You can only hold one call.

To hold a call:

1.Press HOLD (Pressing ANSWER/RELEASE now or replacing the handset parks the call, see page 21).

2.Retrieve the call by pressing HOLD again or make another call (enquiry call) and then:

3.Press the -symbol (if shown) opposite the name to switch the display between the current and the held call details.

•To switch between calls, press HOLD.

•To conference, press CONFER (see page 15)

•To transfer the held call, press ANSWER/RELEASE.

Page 20 - Transfer, Park & Hold Calls

INDeX 10.0 2030/50/60 User's Guide

Transferring Calls

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Other Features Phone SettingsRinger Controls Voice ManagerUsing This Guide What Features Can I Use?Introduction Further HelpDisplay Phone Features Using Soft Keys and the Scroll KeyIntroduction to Display Phones Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Making External Calls Redialling External NumbersTo make a call using an Alpha Group search of the INDeX To make a call using Dial by Name search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameUsing Speed Dials Speed DialsStoring Personal Speed Dials To dial a system speed dial by nameRoaming PINs PIN & Account CodesIf Enter Account Appears If Enter PIN AppearsBusy or Unanswered Options If Busy or UnansweredArrange a Callback To arrange a CallbackLeave a Message Camp On and WaitIntrude Monitoring a CallActions During a Call Create a Conference CallChanging the Call Volume Using the NotepadSwitching to Handsfree Adding Voluntary Account Codes Software ReleaseMuting Calls RecallAlarms Triple Ring, Music or Recorded Message Answering CallsAnswering Normal Calls Answering a Page CallAnswering a Callback Answering Other Extensions Call PickupAutomatic Calls Hotline Operation Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsSetting the Divert Types and Personal Numbers To set frequently used Divert All numbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching Divert All On/Off Switching No Calls On/OffTo switch divert off To select the divert all destinationDisplaying an Absence Message Forwarding CallsTo select an absence message To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Interruptions During a Call Answering a Call WaitingAnswering an Alert Single Pips IntrusionACD Working ACD on 2050 Phones?Starting ACD Working Logging On Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Using Soft DSS Keys To make a call using a Soft DSS keyManager-Secretary Working Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Changing the Ringer Volume Switching the Ringer On/OffRinger Controls Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutOther Features Personal AlarmsTo set a personal alarm To add or remove an alarm message Press MessageMissed Calls GroupTo join/leave a group or groups To select which group you wish to join/leaveHot Desking Message Waiting IndicationBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Using Any Phone Voice ManagerVoice Manager Functions Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesNight Service System Manager PhonesWhat are System Manager Phones? Changing the TimeChanging the Date Recording ACA MessagesTo set the date To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Glossary Account CodesIndex AlertAL7 1LZ
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

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All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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