Avaya 2060, 2050, 2030 manual Divert Destinations, To access the Voice Manager

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Using DivertsDiverting Calls – Page 23

Divert Destinations

Divert destinations can be to your HOME, MOBILE, DELEGATE(secretary, etc.), VOICE , OTHER or a system speed dial number (see page 23). These divert destinations are known as Personal Numbers and can be set from your phone as frequently used or infrequently used destinations. Hence, you choose when and where you want to receive your calls.

Personal Number Divert Settings

When setting personal number diverts to Mobile/Home destinations the following general points should be considered:

• If your Home or Mobile destination is configured to divert callers on busy (i.e. to voice mail supplied by your service provider), we recommend that you activate Call Waiting (if available with your service provider), so that Personal Numbering callers can be recalled to your INDeX voice mailbox once the Personal Numbering Recall timer has expired.

• If your Home or Mobile destination is configured to divert callers on no answer, but you require unanswered Personal Numbering calls to recall to your INDeX voice mailbox, then ensure that the Personal Numbering Recall timer is lower than that of the destination no answer timer.

• Do not configure your Mobile or Home destination to divert back to your office DDI number.

Remote Setting of Personal Number Diverts

When you are away from your desk or even out of the office, you can dial the Voice

Manager and set/change your Personal Number divert settings:

To access the Voice Manager:

1.If internal, dial the Voice Manager extension number.

2.If external, either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up

3.When you hear the Voice Manager respond, press #.

4.Enter your mailbox ID and then your mailbox password if requested.

5.The voice manager will provide you with prompts to control the messages.

INDeX 10.0 2030/50/60 User's Guide

Diverting Calls – Page 23

38DHB0002UKFN Issue 2 (07/2002)

Using Diverts

Page 22 Page 24
Image 23
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Contents INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallChanging the Call Volume Using the NotepadSwitching to Handsfree Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationHolding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateAnswering Calls Good Phone UsageGeneral Phone Usage Account Codes GlossaryAlert IndexAL7 1LZ
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2030, 2060, 2050 specifications

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