Options If Busy or Unanswered | Busy or Unanswered – Page 13 |
Busy or Unanswered
Options If Busy or Unanswered
Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls.
•Leave a Message: Lights the lamp of the extension called. It also stores your number as a message to reply. If your system has a Voice Manager attached, you can record a voice message instead (see page 44). The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension.
•Callback: Rings your phone when the extension called becomes free or is next used.
•Camp On: Flashes the extension's lamp to warn that you are waiting. It also stops other calls interrupting you.
•Intrude: Forces the other extension's call into a conference with you (not available to all phones).
•Monitor: Allows you to hear the other call without interrupting it (not available to all phones).
Arrange a Callback
If the extension you call is busy or just rings, you can set a callback. When that extension becomes free or is next used, your phone rings. If you answer, the other extension rings. After setting a callback you can make other calls, it will not take place while you are busy. You can only arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension before it cancels (see page 36). The system also cancels any callbacks that have not taken place after a set period (normally 2 hours).
To arrange a Callback:
1.Press 
CALLBACK (the option does not appear if you already have a callback set).
2.The system ends the call.
3.Your phone shows 
CALLBACK.
To clear the Call Back:
1. Press 
CALLBACK again
INDeX 10.0 2030/50/60 User's Guide 38DHB0002UKFN Issue 2 (07/2002)
Busy or Unanswered – Page 13 Options If Busy or Unanswered