Avaya 2050 Manager-Secretary Working, Using Soft DSS Keys, Soft DSS Key Display, Making Calls

Page 33

Using Soft DSS Keys

Manager-Secretary Working – Page 33

Manager-Secretary Working

Using Soft DSS Keys

The INDeX system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager- Secretary working". These functions can be set-up under the four Display Keys to provide Soft DSS working (see page 31 for set-up details).

The Soft DSS keys displays the name of another extension. The adjacent display key allows you to make calls to that extension plus other features. The display key's -symbol acts as a busy lamp to show the extension's status.

Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line mode you can only set 2 keys but these can display more details and functions.

Soft DSS Key Display

After setting up a Soft DSS key, the -symbol next to the extension's name shows its status, e.g.

Off = Extension is free.

Flashing = Extension is ringing.

On = The extension is busy.

In full-line mode, the display also shows when an extension is on DIVERT or NO

CALLS.

Set to No Calls, no divert all set.

Set to No Calls, diverting to 204.

Set to Divert All, diverting to 204.

Making Calls

The -symbol next to the Soft DSS extension name is solid when busy, flashes when ringing and not shown if free.

To make a call using a Soft DSS key:

1.Press the display key next to the extension name. The Soft DSS usage setting of your phone and the phone called determine what type of call occurs (see page 32).

2.If the extension is busy, the phone displays the same options as for normal calls (see page 13).

INDeX 10.0 2030/50/60 User's Guide

Manager-Secretary Working – Page 33

38DHB0002UKFN Issue 2 (07/2002)

Using Soft DSS Keys

Page 32 Page 34
Image 33
Page 32 Page 34
Contents INDeX Contents Contents Phone Settings Other FeaturesRinger Controls Voice ManagerWhat Features Can I Use? Using This GuideIntroduction Further HelpUsing Soft Keys and the Scroll Key Display Phone FeaturesIntroduction to Display Phones Override and PassOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Redialling External Numbers Making External CallsTo make a call using Dial by Name search of the INDeX To make a call using an Alpha Group search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameSpeed Dials Using Speed DialsStoring Personal Speed Dials To dial a system speed dial by namePIN & Account Codes Roaming PINsIf Enter Account Appears If Enter PIN AppearsOptions If Busy or Unanswered Busy or UnansweredArrange a Callback To arrange a CallbackCamp On and Wait Leave a MessageIntrude Monitoring a CallCreate a Conference Call Actions During a CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Software Release Adding Voluntary Account CodesMuting Calls RecallAnswering Calls Alarms Triple Ring, Music or Recorded MessageAnswering Normal Calls Answering a Page CallAnswering Other Extensions Call Pickup Answering a CallbackAutomatic Calls Hotline Operation Automatic External Call ConnectionTransfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set frequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching No Calls On/Off Switching Divert All On/OffTo switch divert off To select the divert all destinationForwarding Calls Displaying an Absence MessageTo select an absence message To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Answering a Call Waiting Interruptions During a CallAnswering an Alert Single Pips IntrusionACD on 2050 Phones? ACD WorkingStarting ACD Working Logging On Stopping ACD Calls Temporarily BusyManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage To make a call using a Soft DSS key Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepPersonal Alarms Other FeaturesTo set a personal alarm To add or remove an alarm message Press MessageGroup Missed CallsTo join/leave a group or groups To select which group you wish to join/leaveMessage Waiting Indication Hot DeskingPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Voice Manager Using Any PhoneVoice Manager Functions Listening to Voice MessagesChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsSystem Manager Phones Night ServiceWhat are System Manager Phones? Changing the TimeRecording ACA Messages Changing the DateTo set the date To play/record an ACA moduleGood Phone Usage General Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ
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