Avaya 2050, 2030, 2060 manual Contents

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Contents - Page 3

Contents (Cont.)

 

Transfer, Park & Hold Calls

20

Transferring Calls

20

Holding Calls

20

Parking Calls

21

Dialling Ahead

21

Diverting Calls

22

Using Diverts

22

Setting the Divert Types and Personal Numbers

24

Switching Divert All On/Off

25

Switching No Calls On/Off

25

Displaying an Absence Message

26

Forwarding Calls

26

DSS Keys

27

Setting Up a DSS Key

27

Using DSS Keys

27

BLF Status Lamps

28

DSS Key Label

28

DSS Key Label Template

28

Interruptions During a Call

29

Answering a Call Waiting

29

Answering an Alert

29

Single Pips - Intrusion

29

Please Finish Call Message

29

ACD Working

30

ACD on 2050 Phones?

30

Starting ACD Working - Logging On

30

Stopping ACD Calls Temporarily - Busy

30

Finishing ACD Working - Logging Off

30

Manager-Secretary Setup

31

Planning Soft DSS Keys

31

Setting Up Soft DSS Keys

31

Changing the Soft DSS Display Mode

32

Changing the Soft DSS Extensions

32

Changing the Soft DSS Usage

32

Manager-Secretary Working

33

Using Soft DSS Keys

33

Soft DSS Key Display

33

Making Calls

33

Park Transferring Calls

34

Alerting a Busy Extension

34

Remotely Switching No Calls/Divert On/Off

34

INDeX 10.0 2030/50/60 User's Guide

Contents – Page 3

38DHB0002UKFN Issue 2 (07/2002)

 

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Contents INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationTransfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateGood Phone Usage General Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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