Avaya 2050 Setting the Divert Types and Personal Numbers, To set Divert on Busy or No Answer

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Page 24 - Diverting Calls

Setting the Divert Types and Personal Numbers

Setting the Divert Types and Personal Numbers

It is strongly recommended that you set up Divert All with frequently used personal number destinations. Once set these numbers will be displayed (after pressing the DIVERT key) as MOBILE, HOME, DELEGATE or OTHER.

You can also set your phone to divert when Busy or on No Answer (see below).

To set frequently used Divert All numbers:

1.Press PROGRAM and then DIVERT.

2.Enter your passcode (see page 40) and press SCROLL.

3.Press NUMBER. The divert destination options MOBILE, HOME or DELEGATE are displayed.

4.Select the first divert all destination. Press DELETE to remove any previous entry and then enter the required number.

Note: For MOBILE, and HOME numbers only, you do not have to add the line access prefix. If you are setting OTHER with an off switch number, you must add a line access number. Press DONE to enter the number.

5.Either select the next divert destination and repeat step 4 or press DONE and SCROLL again to set the timeout (if required). Otherwise jump to step 7.

6.Press TIMEOUT and select the divert all destination from the options displayed. Press CANCEL to remove any previous entry and then enter the time in seconds (sets the length of time that the call will ring at the active destination number before reverting to your voice mailbox). Press DONE and either select another divert all destination and enter a timeout or jump to step 7.

7.If a system speed dial number is required press ALL followed SPEED DIAL. Select the required system speed dial store number. Alternatively, you can press ALL and enter another alternative divert all number. These will be displayed as OTHER when the DIVERT key is pressed to activate divert all.

8.Press PROGRAM to finish.

9.To activate divert all, see page 25.

To set infrequently used Divert All numbers:

1.Press PROGRAM and then DIVERT.

1.Enter your passcode (see page 40) and press ALL.

2.If a system speed dial number is required press SPEED DIAL. Select the required system speed dial store number. Alternatively, you can enter another divert all number. When frequently used divert all destinations have been set (see above) this infrequently used number will be displayed as OTHER when the DIVERT key is pressed. Alternatively, if no frequently used divert all number have been set the only will appear above DIVERT when divert all is switched on.

4.To activate Divert All, see page 25.

To set Divert on Busy or No Answer:

1.Press PROGRAM, DIVERT and enter your passcode (see page 40).

2.Select either ON BUSY or NO ANS. followed by DELETE.

3.Enter the required divert destination number and press DONE .

4.Press PROGRAM to finish.

These diverts, once set up, are always active. The No Answer divert is normally set to your voice mailbox. You can alter the time that a calls rings you before being diverted (see page 36).

Page 24 - Diverting Calls

INDeX 10.0 2030/50/60 User's Guide

Setting the Divert Types and Personal Numbers

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Other Features Phone SettingsRinger Controls Voice ManagerUsing This Guide What Features Can I Use?Introduction Further HelpDisplay Phone Features Using Soft Keys and the Scroll KeyIntroduction to Display Phones Override and PassOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Making External Calls Redialling External NumbersTo make a call using an Alpha Group search of the INDeX To make a call using Dial by Name search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameUsing Speed Dials Speed DialsStoring Personal Speed Dials To dial a system speed dial by nameRoaming PINs PIN & Account CodesIf Enter Account Appears If Enter PIN AppearsBusy or Unanswered Options If Busy or UnansweredArrange a Callback To arrange a CallbackLeave a Message Camp On and WaitIntrude Monitoring a CallActions During a Call Create a Conference CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Adding Voluntary Account Codes Software ReleaseMuting Calls RecallAlarms Triple Ring, Music or Recorded Message Answering CallsAnswering Normal Calls Answering a Page CallAnswering a Callback Answering Other Extensions Call PickupAutomatic Calls Hotline Operation Automatic External Call ConnectionTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsSetting the Divert Types and Personal Numbers To set frequently used Divert All numbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching Divert All On/Off Switching No Calls On/OffTo switch divert off To select the divert all destinationDisplaying an Absence Message Forwarding CallsTo select an absence message To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Interruptions During a Call Answering a Call WaitingAnswering an Alert Single Pips IntrusionACD Working ACD on 2050 Phones?Starting ACD Working Logging On Stopping ACD Calls Temporarily BusyManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Using Soft DSS Keys To make a call using a Soft DSS keyManager-Secretary Working Soft DSS Key DisplayRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Changing the Ringer Volume Switching the Ringer On/OffRinger Controls Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutOther Features Personal AlarmsTo set a personal alarm To add or remove an alarm message Press MessageMissed Calls GroupTo join/leave a group or groups To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Using Any Phone Voice ManagerVoice Manager Functions Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesNight Service System Manager PhonesWhat are System Manager Phones? Changing the TimeChanging the Date Recording ACA MessagesTo set the date To play/record an ACA moduleGood Phone Usage General Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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