Avaya 2050, 2030, 2060 manual Hot Desking, Message Waiting Indication

Page 39

Hot DeskingOther Features – Page 39

Hot Desking

Warning:

Phones being used for ACD also have log on and log off controls and should not be confused with phones being used for hot desking.

In some situations a phone may be shared by more than one person, with each person having a different extension number. This is called "hot desking".

Whilst a user is logged off, calls to them will follow their divert all settings or are re- routed by the INDeX if they have no divert set.

To Log On:

1.If the phone is displaying NOT LOGGED ON, press either •LOG ON and enter your number or •INDeX and select your name. You may be asked to enter your passcode (option set by your System Manager). See page 40 for details on entering and changing your passcode.

2.If the phone is displaying LOG OFF, press that key first and then perform step 1 as above.

Message Waiting Indication

When a voice message has been left against a logged off hot desk number, then, when logging on again, the Message Waiting Indicator will illuminate and the display will show Message From Voice Mail. Once logged on, you can listen to the voice message(s). See “Listening to Voice Messages” on page 42.

INDeX 10.0 2030/50/60 User's Guide

Other Features – Page 39

38DHB0002UKFN Issue 2 (07/2002)

Hot Desking

Page 38 Page 40
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Contents INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationTransfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateGood Phone Usage General Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ
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2030, 2060, 2050 specifications

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