Avaya 2060, 2050, 2030 manual Leave a Message, Camp On and Wait, Intrude, Monitoring a Call

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Leave a Message

Leave a Message

You can leave your extension number as a message for someone to call you (see page 18). If their extension has a message lamp, it lights (supported INDeX phones). If your call is diverted, the message goes to the extension you first called.

To leave a message:

1.Press MESSAGE. Your call ends unless the extension called has already reached its limit of stored messages.

Camp On and Wait

If the extension you call is busy, you can 'camp on' and wait. This flashes the lamp on the busy extension and if it has a suitable display, shows your name, number and CALL WAITING. While camped on your phone gives regular pips and you cannot make or receive other calls.

To Camp On to a busy extension:

1.Press CAMP ON.

2.To replace the handset without cancelling the camp on, press SPEAKER first.

3.To end the camp on, press ANSWER/RELEASE or replace the handset.

Intrude

If your phone can intrude, an INTRUDE option appears when calling a busy extension. Your System Manager controls which extensions can intrude and be intruded on.

To intrude on a call:

1.Press INTRUDE.

2.There is a short delay during which you and the other parties hear several short pips.

3.After the intrusion, the system gives regular pips.

Monitoring a Call

Silent monitoring lets you listen to another call without being heard. Note that there are restrictions on who can use this function (contact your System Maintainer). If your phone can use silent monitoring, a LISTEN option appears.

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INDeX 10.0 2030/50/60 User's Guide

Leave a Message

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Ringer Controls Other FeaturesPhone Settings Voice ManagerIntroduction Using This GuideWhat Features Can I Use? Further HelpIntroduction to Display Phones Display Phone FeaturesUsing Soft Keys and the Scroll Key Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX By Alpha Group By Dial by NameStoring Personal Speed Dials Using Speed DialsSpeed Dials To dial a system speed dial by nameIf Enter Account Appears Roaming PINsPIN & Account Codes If Enter PIN AppearsArrange a Callback Busy or UnansweredOptions If Busy or Unanswered To arrange a CallbackIntrude Leave a MessageCamp On and Wait Monitoring a CallActions During a Call Create a Conference CallChanging the Call Volume Using the NotepadSwitching to Handsfree Muting Calls Adding Voluntary Account CodesSoftware Release RecallAnswering Normal Calls Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering a Page CallAutomatic Calls Hotline Operation Answering a CallbackAnswering Other Extensions Call Pickup Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsTo set infrequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set Divert on Busy or No AnswerTo switch divert off Switching Divert All On/OffSwitching No Calls On/Off To select the divert all destinationTo select an absence message Displaying an Absence MessageForwarding Calls To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Answering an Alert Interruptions During a CallAnswering a Call Waiting Single Pips IntrusionStarting ACD Working Logging On ACD WorkingACD on 2050 Phones? Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Manager-Secretary Working Using Soft DSS KeysTo make a call using a Soft DSS key Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set a personal alarm Other FeaturesPersonal Alarms To add or remove an alarm message Press MessageTo join/leave a group or groups Missed CallsGroup To select which group you wish to join/leaveHot Desking Message Waiting IndicationBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Voice Manager Functions Using Any PhoneVoice Manager Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesWhat are System Manager Phones? Night ServiceSystem Manager Phones Changing the TimeTo set the date Changing the DateRecording ACA Messages To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Glossary Account CodesIndex AlertAL7 1LZ
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