Avaya 2060, 2050, 2030 Interruptions During a Call, Answering a Call Waiting, Answering an Alert

Page 29

Answering a Call Waiting

Interruptions During a Call – Page 29

Interruptions During a Call

Answering a Call Waiting

If during a call, CALL WAITING appears and the lamp fast flashes, then someone has 'camped on' to your phone (see page 14). Press the -symbol (if shown) opposite the name to switch between details of the waiting and current call.

To answer a call waiting:

1.Park (press PARK) or end your current call.

2.The waiting call rings your phone.

Answering an Alert

If ON HOLD appears during a call, an extension with your number set as a Soft DSS key has sent you an alert (see page 34). Press the -symbol (if shown) opposite the name to switch between details of the current and waiting alert call.

To switch between calls:

1. Press HOLD. Use the held call features (see page 20).

Single Pips - Intrusion

Single pips during a call indicate that another phone is about to intrude on your call.

Once they intrude, the system gives regular reminder pips.

Please Finish Call Message

The system supports Clearcheck. "PLEASE FINISH CALL" appears when maintenance is about to start on a part of the system your phone is using. The message "THIS TERMINAL IS OFFLINE" appears when maintenance is in progress.

INDeX 10.0 2030/50/60 User's Guide

Interruptions During a Call – Page 29

38DHB0002UKFN Issue 2 (07/2002)

Answering a Call Waiting

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Contents INDeX Contents Contents Phone Settings Other FeaturesRinger Controls Voice ManagerWhat Features Can I Use? Using This GuideIntroduction Further HelpUsing Soft Keys and the Scroll Key Display Phone FeaturesIntroduction to Display Phones Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Redialling External Numbers Making External CallsTo make a call using Dial by Name search of the INDeX To make a call using an Alpha Group search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameSpeed Dials Using Speed DialsStoring Personal Speed Dials To dial a system speed dial by namePIN & Account Codes Roaming PINsIf Enter Account Appears If Enter PIN AppearsOptions If Busy or Unanswered Busy or UnansweredArrange a Callback To arrange a CallbackCamp On and Wait Leave a MessageIntrude Monitoring a CallCreate a Conference Call Actions During a CallChanging the Call Volume Using the NotepadSwitching to Handsfree Software Release Adding Voluntary Account CodesMuting Calls RecallAnswering Calls Alarms Triple Ring, Music or Recorded MessageAnswering Normal Calls Answering a Page CallAnswering Other Extensions Call Pickup Answering a CallbackAutomatic Calls Hotline Operation Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set frequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching No Calls On/Off Switching Divert All On/OffTo switch divert off To select the divert all destinationForwarding Calls Displaying an Absence MessageTo select an absence message To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Answering a Call Waiting Interruptions During a CallAnswering an Alert Single Pips IntrusionACD on 2050 Phones? ACD WorkingStarting ACD Working Logging On Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions To make a call using a Soft DSS key Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepPersonal Alarms Other FeaturesTo set a personal alarm To add or remove an alarm message Press MessageGroup Missed CallsTo join/leave a group or groups To select which group you wish to join/leaveMessage Waiting Indication Hot DeskingBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Voice Manager Using Any PhoneVoice Manager Functions Listening to Voice MessagesChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsSystem Manager Phones Night ServiceWhat are System Manager Phones? Changing the TimeRecording ACA Messages Changing the DateTo set the date To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Account Codes GlossaryAlert IndexAL7 1LZ
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2030, 2060, 2050 specifications

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