Avaya 2050, 2030, 2060 manual Parking Calls, Dialling Ahead

Page 21

Parking CallsTransfer, Park & Hold Calls – Page 21

Parking Calls

You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next to the line number. You can park several calls simultaneously. Calls parked and not retrieved may recall your phone after a short time.

To park an external call:

1. During the call, press PARK.

To unpark calls parked at your extension:

1.Press the display key next to the flashing -symbol.

To unpark a call at another extension:

1.Dial the parked call's line number (external calls only).

Dialling Ahead

Whilst on an incoming call you can display the status of another extension (or group) without interrupting your call.

To check the status of another extension during a call:

1.Either, press INDeX and obtain required number from the Directory by keying name (see page 10) or, if you know the number, simply dial.

2.The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable).

3.Dial another number or press CANCEL.

If the extension displayed is free:

1.For an unannounced transfer, press ANSWER/RELEASE.

2.To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead extension.

3.If unanswered, press HOLD to retrieve your first call.

4.If answered, either press ANSWER/RELEASE to transfer your call or press HOLD again to switch between calls.

You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free (rather than display FREE).

To select show free or ring if free:

1.Press PROGRAM and then SCROLL. Press CALLFREE.

2.Enter your passcode (see page 40).

3.To change the current setting, press CHANGE.

4.Press DONE and then press PROGRAM to finish.

INDeX 10.0 2030/50/60 User's Guide

Transfer, Park & Hold Calls – Page 21

38DHB0002UKFN Issue 2 (07/2002)

Parking Calls

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Contents INDeX Contents Contents Phone Settings Other FeaturesRinger Controls Voice ManagerWhat Features Can I Use? Using This GuideIntroduction Further HelpUsing Soft Keys and the Scroll Key Display Phone FeaturesIntroduction to Display Phones Override and PassOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Redialling External Numbers Making External CallsTo make a call using Dial by Name search of the INDeX To make a call using an Alpha Group search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameSpeed Dials Using Speed DialsStoring Personal Speed Dials To dial a system speed dial by namePIN & Account Codes Roaming PINsIf Enter Account Appears If Enter PIN AppearsOptions If Busy or Unanswered Busy or UnansweredArrange a Callback To arrange a CallbackCamp On and Wait Leave a MessageIntrude Monitoring a CallCreate a Conference Call Actions During a CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Software Release Adding Voluntary Account CodesMuting Calls RecallAnswering Calls Alarms Triple Ring, Music or Recorded MessageAnswering Normal Calls Answering a Page CallAnswering Other Extensions Call Pickup Answering a CallbackAutomatic Calls Hotline Operation Automatic External Call ConnectionTransfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set frequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching No Calls On/Off Switching Divert All On/OffTo switch divert off To select the divert all destinationForwarding Calls Displaying an Absence MessageTo select an absence message To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Answering a Call Waiting Interruptions During a CallAnswering an Alert Single Pips IntrusionACD on 2050 Phones? ACD WorkingStarting ACD Working Logging On Stopping ACD Calls Temporarily BusyManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage To make a call using a Soft DSS key Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepPersonal Alarms Other FeaturesTo set a personal alarm To add or remove an alarm message Press MessageGroup Missed CallsTo join/leave a group or groups To select which group you wish to join/leaveMessage Waiting Indication Hot DeskingPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Voice Manager Using Any PhoneVoice Manager Functions Listening to Voice MessagesChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsSystem Manager Phones Night ServiceWhat are System Manager Phones? Changing the TimeRecording ACA Messages Changing the DateTo set the date To play/record an ACA moduleGood Phone Usage General Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

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In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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