Avaya 2030, 2050, 2060 Manager-Secretary Setup, Planning Soft DSS Keys, Setting Up Soft DSS Keys

Page 31

Planning Soft DSS Keys

Manager-Secretary Setup – Page 31

Manager-Secretary Setup

Planning Soft DSS Keys

The four Display Keys can be set up for Soft DSS working (see page 33). When setting up Soft DSS keys you must decide:

•How many Soft DSS keys do you want?

Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information.

•What Soft DSS key features do you want to have?

You can use half-line mode to make calls only. You can use full-line mode to make calls, send alerts, etc.

•What type of calls do you want to make/receive?

When using Soft DSS keys to make a call, the usage setting of your phone and the phone called determines the type of call. The possibilities are:

•Standard Call: The same as a normally dialled call.

•Page Call: The extension called hears a single tone and can then hear you (you cannot hear them).

•Direct Call: The extension called hears a single tone and then you can hear each other.

There are four usage settings (Normal, Auto Answer, Voice and Intercom). See page 32 to see how the different usage settings interact.

Setting Up Soft DSS Keys

To clear the Soft DSS keys after set-up, cancel all the set extensions (see page 32).

To setup Soft DSS keys:

1.Press PROGRAM, SCROLL and then SOFT DSS.

2.Enter your passcode (see page 40).

3.The phone shows NO SOFT DSS KEYS. Press CHANGE until the display mode required appears, then press DONE.

4.Enter the first extension number and then press NEXT. If the right-hand display is blank, you can enter another. If you have entered all the extensions, press

DONE.

5.Press USAGE. Press CHANGE until the setting required appears and then press DONE.

6.Press PROGRAM to finish.

INDeX 10.0 2030/50/60 User's Guide

Manager-Secretary Setup – Page 31

38DHB0002UKFN Issue 2 (07/2002)

Planning Soft DSS Keys

Page 30 Page 32
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Contents INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesTones & Ringing On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Making Internal Calls Making CallsMaking a Page Call Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallSwitching to Handsfree Using the NotepadChanging the Call Volume Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationTransferring Calls Transfer, Park & Hold CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageUsing DSS Keys Setting Up a DSS KeyDSS Keys DSS Key Label BLF Status LampsDSS Key Label Template Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnSetting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeChanging the Soft DSS Usage Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingPark Transferring Calls Remotely Switching No Calls/Divert On/OffAlerting a Busy Extension Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingPhone Passcode Phone SettingsBackground Music Locking/Unlocking the Phone Displaying Phone DetailsLanguage Controls Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateGeneral Phone Usage Good Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ
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