Avaya 2030, 2050, 2060 manual Park Transferring Calls, Alerting a Busy Extension

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Page 34 - Manager-Secretary Working

Park Transferring Calls

Park Transferring Calls

During calls, full line Soft DSS keys display <-PARKnext to each name. Pressing the -key next a <-PARKoption, transfers and parks your caller against that extension.

To park transfer a call:

1.Note the call's line number on the display.

2.Press the -key on the right of the Soft DSS name. The system transfers the call and parks it at that extension.

3.Press the -key on the left of the Soft DSS name to call that extension and announce the parked caller.

4.If the Soft DSS extension does not answer or want the call, dial the line number to retrieve the parked call.

Alerting a Busy Extension

A solid -symbol next to a Soft DSS key means that extension is busy. In full-line mode, you can send them an alert (only to another display phone). This places you on hold against their extension.

To alert the extension:

1.Press the display key on the right of the name. The display shows details of the extension's current call.

2.If ALERT does not appear, the extension is busy for reasons other than a call, e.g. handset off-hook.

3.Press ALERT. The display shows HOLDING.

4.If INTRUDE appears, you can intrude on the call (see page 14).

Remotely Switching No Calls/Divert On/Off

In full-line mode (see page 32), Soft DSS keys allow you to remotely switch the extension's NO CALLS or DIVERT ALL on/off.

To switch on/off divert all or no calls:

1.Press the -key on the right of the extension name.

2.If ALERT appears the extension is busy. Press the key on the right of the extension name again (press SCROLL if necessary to redisplay the name).

3.Select the option to change; NO CALLS or DIVERT

4.DIVERT does not appear if the extension does not have a Divert All number set).

5.The Soft DSS display shows the new status.

Page 34 - Manager-Secretary Working

INDeX 10.0 2030/50/60 User's Guide

Park Transferring Calls

38DHB0002UKFN Issue 2 (07/2002)

Page 33 Page 35
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Contents INDeX Contents Contents Ringer Controls Other FeaturesPhone Settings Voice ManagerIntroduction Using This GuideWhat Features Can I Use? Further HelpIntroduction to Display Phones Display Phone FeaturesUsing Soft Keys and the Scroll Key Override and PassTones & Ringing On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Making Internal Calls Making CallsMaking a Page Call Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX By Alpha Group By Dial by NameStoring Personal Speed Dials Using Speed DialsSpeed Dials To dial a system speed dial by nameIf Enter Account Appears Roaming PINsPIN & Account Codes If Enter PIN AppearsArrange a Callback Busy or UnansweredOptions If Busy or Unanswered To arrange a CallbackIntrude Leave a MessageCamp On and Wait Monitoring a CallActions During a Call Create a Conference CallSwitching to Handsfree Using the NotepadChanging the Call Volume Muting Calls Adding Voluntary Account CodesSoftware Release RecallAnswering Normal Calls Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering a Page CallAutomatic Calls Hotline Operation Answering a CallbackAnswering Other Extensions Call Pickup Automatic External Call ConnectionTransferring Calls Transfer, Park & Hold CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsTo set infrequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set Divert on Busy or No AnswerTo switch divert off Switching Divert All On/OffSwitching No Calls On/Off To select the divert all destinationTo select an absence message Displaying an Absence MessageForwarding Calls To set a forwardUsing DSS Keys Setting Up a DSS KeyDSS Keys DSS Key Label BLF Status LampsDSS Key Label Template Answering an Alert Interruptions During a CallAnswering a Call Waiting Single Pips IntrusionStarting ACD Working Logging On ACD WorkingACD on 2050 Phones? Stopping ACD Calls Temporarily BusySetting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeChanging the Soft DSS Usage Manager-Secretary Working Using Soft DSS KeysTo make a call using a Soft DSS key Soft DSS Key DisplayPark Transferring Calls Remotely Switching No Calls/Divert On/OffAlerting a Busy Extension Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set a personal alarm Other FeaturesPersonal Alarms To add or remove an alarm message Press MessageTo join/leave a group or groups Missed CallsGroup To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Passcode Phone SettingsBackground Music Locking/Unlocking the Phone Displaying Phone DetailsLanguage Controls Voice Manager Functions Using Any PhoneVoice Manager Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesWhat are System Manager Phones? Night ServiceSystem Manager Phones Changing the TimeTo set the date Changing the DateRecording ACA Messages To play/record an ACA moduleGeneral Phone Usage Good Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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