Page 48 - Glossary
Glossary
Account Codes
A code of up to 12 digits that the system outputs to its call log with call details. Codes entered are checked against up to 400 stored on the system.
Area
Each extension and line on the system belongs to one of up to 250 areas. They then follow the night service timetable linked to that area.
BLF
(Busy Lamp Field) Lamp which shows the status (busy, ringing, etc.) of a particular number. Normally associated with the number stored under a DSS key.
Call Log
The system can log calls that match set criteria, e.g. length, direction, line, extension. The log includes call details such as number, account codes, time, etc.
Camp On
A function which leaves your phone set to ring a busy extension or line as soon as it becomes free. Stops you receiving any other calls in the meantime.
Collective
A group where the system rings all the free group members at the same time.
DSS
(Direct Station Select) Keys which store line, extension or group numbers. For use when making calls, etc.
Longest Waiting
A group where the system rings the free group members in order of how long they have been free.
Manager Secretary Working
A name for functions that help one user to make and receive calls for transfer to another user.
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A
Pickup Group
A group of phones within which you can pickup and answer calls ringing at member extensions.
Pilot Number
A special number used to route DDI calls on the phone system.
PIN Code
The system stores up to 400
POT
(Plain Ordinary Telephone) Also called
Rotary
A group where the system starts with the first free group member after the last member rung. If unanswered, the system tries the next free member and so on.
Sequential
A group where the system rings the first free group member, always starting from the front of the group. If unanswered, the system tries the next free member and shuttles between the first two free members.
Speed Dials
Speed dials store phone numbers (and sometimes account codes). The phone number can then be dialled by keying the number of the speed dial store.
Tenancy
The system divides into tenancies, each containing different extensions and lines. Calls between tenancies are normally not allowed. Tenancies sub- divide into areas.
20CC Turret Terminals
Similar to the 20 Series display phones, 20CC phones are designed for headset working in ACD (telesales) environments.
Page 48 - Glossary | INDeX 10.0 2030/50/60 User's Guide |
| 38DHB0002UKFN Issue 2 (07/2002) |