Avaya 2050, 2030, 2060 manual Glossary, Account Codes

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Page 48 - Glossary

Glossary

Account Codes

A code of up to 12 digits that the system outputs to its call log with call details. Codes entered are checked against up to 400 stored on the system.

Area

Each extension and line on the system belongs to one of up to 250 areas. They then follow the night service timetable linked to that area.

BLF

(Busy Lamp Field) Lamp which shows the status (busy, ringing, etc.) of a particular number. Normally associated with the number stored under a DSS key.

Call Log

The system can log calls that match set criteria, e.g. length, direction, line, extension. The log includes call details such as number, account codes, time, etc.

Camp On

A function which leaves your phone set to ring a busy extension or line as soon as it becomes free. Stops you receiving any other calls in the meantime.

Collective

A group where the system rings all the free group members at the same time.

DSS

(Direct Station Select) Keys which store line, extension or group numbers. For use when making calls, etc.

Longest Waiting

A group where the system rings the free group members in order of how long they have been free.

Manager Secretary Working

A name for functions that help one user to make and receive calls for transfer to another user.

Page

A one-way call which connects without ringing and uses the speaker of the phone(s) called. Also called a broadcast call.

Pickup Group

A group of phones within which you can pickup and answer calls ringing at member extensions.

Pilot Number

A special number used to route DDI calls on the phone system.

PIN Code

The system stores up to 400 6-digit PIN codes. Each has its own call barring and phone settings. When you use a PIN, its settings override those of the phone from which you dial.

POT

(Plain Ordinary Telephone) Also called two-wire telephones, includes fax and answer phones.

Rotary

A group where the system starts with the first free group member after the last member rung. If unanswered, the system tries the next free member and so on.

Sequential

A group where the system rings the first free group member, always starting from the front of the group. If unanswered, the system tries the next free member and shuttles between the first two free members.

Speed Dials

Speed dials store phone numbers (and sometimes account codes). The phone number can then be dialled by keying the number of the speed dial store.

Tenancy

The system divides into tenancies, each containing different extensions and lines. Calls between tenancies are normally not allowed. Tenancies sub- divide into areas.

20CC Turret Terminals

Similar to the 20 Series display phones, 20CC phones are designed for headset working in ACD (telesales) environments.

Page 48 - Glossary

INDeX 10.0 2030/50/60 User's Guide

 

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Other Features Phone SettingsRinger Controls Voice ManagerUsing This Guide What Features Can I Use?Introduction Further HelpDisplay Phone Features Using Soft Keys and the Scroll KeyIntroduction to Display Phones Override and PassOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Making External Calls Redialling External NumbersTo make a call using an Alpha Group search of the INDeX To make a call using Dial by Name search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameUsing Speed Dials Speed DialsStoring Personal Speed Dials To dial a system speed dial by nameRoaming PINs PIN & Account CodesIf Enter Account Appears If Enter PIN AppearsBusy or Unanswered Options If Busy or UnansweredArrange a Callback To arrange a CallbackLeave a Message Camp On and WaitIntrude Monitoring a CallActions During a Call Create a Conference CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Adding Voluntary Account Codes Software ReleaseMuting Calls RecallAlarms Triple Ring, Music or Recorded Message Answering CallsAnswering Normal Calls Answering a Page CallAnswering a Callback Answering Other Extensions Call PickupAutomatic Calls Hotline Operation Automatic External Call ConnectionTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsSetting the Divert Types and Personal Numbers To set frequently used Divert All numbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching Divert All On/Off Switching No Calls On/OffTo switch divert off To select the divert all destinationDisplaying an Absence Message Forwarding CallsTo select an absence message To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Interruptions During a Call Answering a Call WaitingAnswering an Alert Single Pips IntrusionACD Working ACD on 2050 Phones?Starting ACD Working Logging On Stopping ACD Calls Temporarily BusyManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Using Soft DSS Keys To make a call using a Soft DSS keyManager-Secretary Working Soft DSS Key DisplayRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Changing the Ringer Volume Switching the Ringer On/OffRinger Controls Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutOther Features Personal AlarmsTo set a personal alarm To add or remove an alarm message Press MessageMissed Calls GroupTo join/leave a group or groups To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Using Any Phone Voice ManagerVoice Manager Functions Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesNight Service System Manager PhonesWhat are System Manager Phones? Changing the TimeChanging the Date Recording ACA MessagesTo set the date To play/record an ACA moduleGood Phone Usage General Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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