Avaya 2060, 2050, 2030 manual Dial 1 Divert for Incoming Calls, Leaving Voice Mail Messages

Page 44

Page 44 - Voice Manager

Dial 1 Divert for Incoming Calls

Dial 1 Divert for Incoming Calls

If your system has the feature installed (consult your System Manager), you can set up your mailbox such that incoming calls (from MF phone only) can be instructed to dial 1 and then be diverted to a ‘delegate’ number of your choice.

To set up the dial 1 divert:

1.Press PROGRAM and then DIVERT.

2.The display shows ENTER PASSCODE. Enter your passcode.

3.Press SCROLL and then NUMBER

4.Select DELEGATE and then CANCEL.

5.Enter the extension or group number that you wish incoming calls to be diverted to

6.Press DONE and PROGRAM to finish.

7.Record your message for incoming calls, e.g. “Sorry that I cannot take your call, either leave a message or please dial 1 to be transferred to the Operator", as either a permanent or temporary greeting as follows:

8.Press VOICE and then either PERM MSG OR TEMP MSG .

9.The display shows ENTER PASSCODE. Enter your passcode.

10.Once the Voice Manager accepts your passcode, it shows LISTEN,

DELETE, CHANGE , and VOLUME

11.Press CHANGE and record your message.

12.On completion, press FINISH and press ANSWER/RELEASE.

Leaving Voice Mail Messages

To leave voice messages:

1.Press VOICE and then MESSAGE.

2.The display shows DIAL EXTENSION and INDeX .

3.Either, enter the extension number or press INDeX and use the directory to obtain the extension name/number.

4.Voice Manager plays the extension's mailbox name and gives a tone. Speak your message immediately after the tone and then press FINISH.

•To check your message, press REVIEW.

•To change the message, press RERECORD.

•To send the message if okay, press SEND.

•To cancel the message, press ANSWER/RELEASE.

5.If you want to leave another message, press NEXT, otherwise press

ANSWER/RELEASE

Page 44 - Voice Manager

INDeX 10.0 2030/50/60 User's Guide

Dial 1 Divert for Incoming Calls

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Other Features Phone SettingsRinger Controls Voice ManagerUsing This Guide What Features Can I Use?Introduction Further HelpDisplay Phone Features Using Soft Keys and the Scroll KeyIntroduction to Display Phones Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Making External Calls Redialling External NumbersTo make a call using an Alpha Group search of the INDeX To make a call using Dial by Name search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameUsing Speed Dials Speed DialsStoring Personal Speed Dials To dial a system speed dial by nameRoaming PINs PIN & Account CodesIf Enter Account Appears If Enter PIN AppearsBusy or Unanswered Options If Busy or UnansweredArrange a Callback To arrange a CallbackLeave a Message Camp On and WaitIntrude Monitoring a CallActions During a Call Create a Conference CallChanging the Call Volume Using the NotepadSwitching to Handsfree Adding Voluntary Account Codes Software ReleaseMuting Calls RecallAlarms Triple Ring, Music or Recorded Message Answering CallsAnswering Normal Calls Answering a Page CallAnswering a Callback Answering Other Extensions Call PickupAutomatic Calls Hotline Operation Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsSetting the Divert Types and Personal Numbers To set frequently used Divert All numbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching Divert All On/Off Switching No Calls On/OffTo switch divert off To select the divert all destinationDisplaying an Absence Message Forwarding CallsTo select an absence message To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Interruptions During a Call Answering a Call WaitingAnswering an Alert Single Pips IntrusionACD Working ACD on 2050 Phones?Starting ACD Working Logging On Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions Using Soft DSS Keys To make a call using a Soft DSS keyManager-Secretary Working Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Changing the Ringer Volume Switching the Ringer On/OffRinger Controls Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutOther Features Personal AlarmsTo set a personal alarm To add or remove an alarm message Press MessageMissed Calls GroupTo join/leave a group or groups To select which group you wish to join/leaveHot Desking Message Waiting IndicationBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Using Any Phone Voice ManagerVoice Manager Functions Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesNight Service System Manager PhonesWhat are System Manager Phones? Changing the TimeChanging the Date Recording ACA MessagesTo set the date To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Glossary Account CodesIndex AlertAL7 1LZ
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

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