Avaya 2060, 2050, 2030 manual Introduction, Using This Guide, What Features Can I Use?, Further Help

Page 5

Using This Guide

Introduction – Page 5

Introduction

Using This Guide

This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10.0.

To check the Software Release of your system, press ANSWER/RELEASE and then PROGRAM. The phone displays the Software Release. Cancel the display by pressing ANSWER/RELEASE again.

2060 Telephone Software

This guide covers the normal telephone functions of the 2060 telephone. Details of using its TAPI driver with software on your PC is covered by a separate 2060 Software Addendum. Obtain copies from your System Manager or download them from our Internet site http://support.avaya.com

What Features Can I Use?

This guide covers all the features supported by the INDeX 2030, 2050 and 2060 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Manager.

Network Features:

Your phone system may be part of a network linking several sites. Where possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link. Some links may be to non-INDeX telephone systems.

Further Help

In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary.

System Manager on extension: ..............................................

This guide is also available from our Internet site

http://support.avaya.com

INDeX 10.0 2030/50/60 User's Guide

Introduction – Page 5

38DHB0002UKFN Issue 2 (07/2002)

Using This Guide

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Contents INDeX Contents Contents Phone Settings Other FeaturesRinger Controls Voice ManagerWhat Features Can I Use? Using This GuideIntroduction Further HelpUsing Soft Keys and the Scroll Key Display Phone FeaturesIntroduction to Display Phones Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Redialling External Numbers Making External CallsTo make a call using Dial by Name search of the INDeX To make a call using an Alpha Group search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameSpeed Dials Using Speed DialsStoring Personal Speed Dials To dial a system speed dial by namePIN & Account Codes Roaming PINsIf Enter Account Appears If Enter PIN AppearsOptions If Busy or Unanswered Busy or UnansweredArrange a Callback To arrange a CallbackCamp On and Wait Leave a MessageIntrude Monitoring a CallCreate a Conference Call Actions During a CallChanging the Call Volume Using the NotepadSwitching to Handsfree Software Release Adding Voluntary Account CodesMuting Calls RecallAnswering Calls Alarms Triple Ring, Music or Recorded MessageAnswering Normal Calls Answering a Page CallAnswering Other Extensions Call Pickup Answering a CallbackAutomatic Calls Hotline Operation Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set frequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching No Calls On/Off Switching Divert All On/OffTo switch divert off To select the divert all destinationForwarding Calls Displaying an Absence MessageTo select an absence message To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Answering a Call Waiting Interruptions During a CallAnswering an Alert Single Pips IntrusionACD on 2050 Phones? ACD WorkingStarting ACD Working Logging On Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions To make a call using a Soft DSS key Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepPersonal Alarms Other FeaturesTo set a personal alarm To add or remove an alarm message Press MessageGroup Missed CallsTo join/leave a group or groups To select which group you wish to join/leaveMessage Waiting Indication Hot DeskingBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Voice Manager Using Any PhoneVoice Manager Functions Listening to Voice MessagesChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsSystem Manager Phones Night ServiceWhat are System Manager Phones? Changing the TimeRecording ACA Messages Changing the DateTo set the date To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Account Codes GlossaryAlert IndexAL7 1LZ
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