Avaya 2030, 2050, 2060 manual Diverting Calls, Using Diverts

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Using Diverts

Diverting Calls

Using Diverts

Your phone can store divert destination personal numbers for different situations, i.e. when busy, not answering and to when you wish to divert all calls. For each situation you can divert to both frequently used divert destinations as well as infrequently used destinations. The divert types are:

Divert Types

•Divert All:Used with the DIVERT key. When on, only the extension to which you diverted to can ring you.

•Divert on Busy: Used when your phone is on a call. When set, callers cannot set a callback or camp on.

•Divert on No Answer: Used after a call rings your phone for a set period (see page 36).

Divert All is only activated by pressing the DIVERT key. Divert on Busy and Divert on No Answer are, once set are always active. See page 23 for instructions on setting up these divert destinations. In addition, you can use either:

•No Calls:Stops all calls. Callers hear continuous tone or can be diverted to the Divert All number if set (see page 25).

•Remote forward: This feature must be permitted by the System Manager. Allows you to remotely change your Divert All number and switch DIVERT on/off (see page 26).

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INDeX 10.0 2030/50/60 User's Guide

Using Diverts

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Ringer Controls Other FeaturesPhone Settings Voice ManagerIntroduction Using This GuideWhat Features Can I Use? Further HelpIntroduction to Display Phones Display Phone FeaturesUsing Soft Keys and the Scroll Key Override and PassTones & Ringing On-Hook Dialling, Speaker & Answer ReleasePhone Lamp Making Internal Calls Making CallsMaking a Page Call Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX By Alpha Group By Dial by NameStoring Personal Speed Dials Using Speed DialsSpeed Dials To dial a system speed dial by nameIf Enter Account Appears Roaming PINsPIN & Account Codes If Enter PIN AppearsArrange a Callback Busy or UnansweredOptions If Busy or Unanswered To arrange a CallbackIntrude Leave a MessageCamp On and Wait Monitoring a CallActions During a Call Create a Conference CallSwitching to Handsfree Using the NotepadChanging the Call Volume Muting Calls Adding Voluntary Account CodesSoftware Release RecallAnswering Normal Calls Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering a Page Call Automatic Calls Hotline Operation Answering a Callback Answering Other Extensions Call Pickup Automatic External Call ConnectionTransferring Calls Transfer, Park & Hold CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsTo set infrequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set Divert on Busy or No AnswerTo switch divert off Switching Divert All On/OffSwitching No Calls On/Off To select the divert all destinationTo select an absence message Displaying an Absence MessageForwarding Calls To set a forwardUsing DSS Keys Setting Up a DSS KeyDSS Keys DSS Key Label BLF Status LampsDSS Key Label Template Answering an Alert Interruptions During a CallAnswering a Call Waiting Single Pips IntrusionStarting ACD Working Logging On ACD WorkingACD on 2050 Phones? Stopping ACD Calls Temporarily BusySetting Up Soft DSS Keys Manager-Secretary SetupPlanning Soft DSS Keys Changing the Soft DSS Extensions Changing the Soft DSS Display ModeChanging the Soft DSS Usage Manager-Secretary Working Using Soft DSS KeysTo make a call using a Soft DSS key Soft DSS Key DisplayPark Transferring Calls Remotely Switching No Calls/Divert On/OffAlerting a Busy Extension Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set a personal alarm Other FeaturesPersonal Alarms To add or remove an alarm message Press MessageTo join/leave a group or groups Missed CallsGroup To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Passcode Phone SettingsBackground Music Locking/Unlocking the Phone Displaying Phone DetailsLanguage Controls Voice Manager Functions Using Any PhoneVoice Manager Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesWhat are System Manager Phones? Night ServiceSystem Manager Phones Changing the TimeTo set the date Changing the DateRecording ACA Messages To play/record an ACA moduleGeneral Phone Usage Good Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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