Avaya 2050, 2030, 2060 Voice Manager Functions, Listening to Voice Messages, Using Any Phone

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Page 42 - Voice Manager

Voice Manager Functions

Voice Manager

Voice Manager Functions

The INDeX supports a number of different Voice Managers and so the range of features/options available to you may differ. Check with your System Manager for features/options available to you.

Listening to Voice Messages

The system can include a Voice Manager to record messages in your own voice mailbox. You can use this by setting the Voice Manager number as your diverts (see page 22). Remember to check your mailbox regularly as the Voice Manager can delete messages after set periods.

To check your mailbox:

1.Press VOICE and then LISTEN.

2.The display shows ENTER PASSCODE. Enter your mailbox passcode (not your phone's passcode).

• If you make an error, press CANCEL to restart.

3.Once in your mailbox, the Voice Manager tells you how many messages you have. Use the controls below.

To control your mailbox messages:

1. To rewind the message, press REWIND.

2. To fast forward the message, press FFWD.

3. To hear the next message, press NEXT.

4. To delete the message, press DELETE.

5. To hear the previous message, press SCROLL and PREVIOUS.

6. To find out when the message was left, press WHEN.

7. To copy the message to a mailbox, press COPY.

8. To save the message press SCROLL and then SAVE.

9. To record a number on the Notepad, press SCROLL twice and then

NOTEPAD .

Using Any Phone

You can dial the Voice Manager and check your mail when away from your desk or even out of the office. The phone you use must have MF tone dialling with and # keys.

To access the Voice Manager:

6.If internal, dial the Voice Manager extension number.

7.If external, either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up

8.When you hear the Voice Manager respond, press #.

9.Enter your mailbox ID and then your mailbox password if requested.

10.The voice manager will provide you with prompts to control the messages.

Page 42 - Voice Manager

INDeX 10.0 2030/50/60 User's Guide

Voice Manager Functions

38DHB0002UKFN Issue 2 (07/2002)

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Contents INDeX Contents Contents Ringer Controls Other FeaturesPhone Settings Voice ManagerIntroduction Using This GuideWhat Features Can I Use? Further HelpIntroduction to Display Phones Display Phone FeaturesUsing Soft Keys and the Scroll Key Override and PassOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Making External Calls Redialling External NumbersMaking Calls from the INDeX Directory To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX By Alpha Group By Dial by NameStoring Personal Speed Dials Using Speed DialsSpeed Dials To dial a system speed dial by nameIf Enter Account Appears Roaming PINsPIN & Account Codes If Enter PIN AppearsArrange a Callback Busy or UnansweredOptions If Busy or Unanswered To arrange a CallbackIntrude Leave a MessageCamp On and Wait Monitoring a CallActions During a Call Create a Conference CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Muting Calls Adding Voluntary Account CodesSoftware Release RecallAnswering Normal Calls Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering a Page CallAutomatic Calls Hotline Operation Answering a CallbackAnswering Other Extensions Call Pickup Automatic External Call ConnectionTransfer, Park & Hold Calls Transferring CallsHolding Calls Parking Calls Dialling AheadUsing Diverts Diverting CallsTo access the Voice Manager Divert DestinationsTo set infrequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set Divert on Busy or No AnswerTo switch divert off Switching Divert All On/OffSwitching No Calls On/Off To select the divert all destinationTo select an absence message Displaying an Absence MessageForwarding Calls To set a forwardSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Answering an Alert Interruptions During a CallAnswering a Call Waiting Single Pips IntrusionStarting ACD Working Logging On ACD WorkingACD on 2050 Phones? Stopping ACD Calls Temporarily BusyManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Manager-Secretary Working Using Soft DSS KeysTo make a call using a Soft DSS key Soft DSS Key DisplayRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Ringer Controls Changing the Ringer VolumeSwitching the Ringer On/Off Changing the Ringer SoundSetting a Ringer Step Setting the Ringer TimeoutTo set a personal alarm Other FeaturesPersonal Alarms To add or remove an alarm message Press MessageTo join/leave a group or groups Missed CallsGroup To select which group you wish to join/leaveHot Desking Message Waiting IndicationPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Voice Manager Functions Using Any PhoneVoice Manager Listening to Voice MessagesModifying Your Mailbox Changing Your Temporary GreetingDial 1 Divert for Incoming Calls Leaving Voice Mail MessagesWhat are System Manager Phones? Night ServiceSystem Manager Phones Changing the TimeTo set the date Changing the DateRecording ACA Messages To play/record an ACA moduleGood Phone Usage General Phone UsageAnswering Calls Glossary Account CodesIndex AlertAL7 1LZ
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