Avaya 2060, 2050, 2030 manual Adding Voluntary Account Codes, Software Release, Muting Calls, Recall

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Adding Voluntary Account Codes

Actions During a Call – Page 17

Adding Voluntary Account Codes

You can enter an account code during any external call. If the system records the call on its call log, it includes the account code. The system checks the code against its list of valid codes (ask your System Manager for a copy).

To enter a voluntary account code:

1.During the call, press ACCOUNT.

2.Enter an account code. If you make a mistake, press DELETE to delete the last digit entered.

3.When you have entered the full code, press DONE.

4.If the system does not recognise the code, the phone displays RE-ENTER ACCOUNT.

Software Release

Occasionally you may need to talk to someone for support about your phone or phone system. It may be useful to tell that person what software your phone system uses.

To display the software release:

1.During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER/RELEASE first.

2.Press SCROLL to return to the normal display.

Muting Calls

You can stop the caller from hearing you if necessary. This feature works for both handsfree and handset calls.

To switch mute on/off:

Press MUTE. The -symbol disappears when muted.

Recall

Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). To do this, RECALL appears when necessary. You may also use

RECALL to switch from Dial Ahead to sending tones on incoming calls.

INDeX 10.0 2030/50/60 User's Guide

Actions During a Call – Page 17

38DHB0002UKFN Issue 2 (07/2002)

Adding Voluntary Account Codes

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Contents INDeX Contents Contents Phone Settings Other FeaturesRinger Controls Voice ManagerWhat Features Can I Use? Using This GuideIntroduction Further HelpUsing Soft Keys and the Scroll Key Display Phone FeaturesIntroduction to Display Phones Override and PassPhone Lamp On-Hook Dialling, Speaker & Answer ReleaseTones & Ringing Making a Page Call Making CallsMaking Internal Calls Redialling External Numbers Making External CallsTo make a call using Dial by Name search of the INDeX To make a call using an Alpha Group search of the INDeXMaking Calls from the INDeX Directory By Alpha Group By Dial by NameSpeed Dials Using Speed DialsStoring Personal Speed Dials To dial a system speed dial by namePIN & Account Codes Roaming PINsIf Enter Account Appears If Enter PIN AppearsOptions If Busy or Unanswered Busy or UnansweredArrange a Callback To arrange a CallbackCamp On and Wait Leave a MessageIntrude Monitoring a CallCreate a Conference Call Actions During a CallChanging the Call Volume Using the NotepadSwitching to Handsfree Software Release Adding Voluntary Account CodesMuting Calls RecallAnswering Calls Alarms Triple Ring, Music or Recorded MessageAnswering Normal Calls Answering a Page CallAnswering Other Extensions Call Pickup Answering a CallbackAutomatic Calls Hotline Operation Automatic External Call ConnectionHolding Calls Transfer, Park & Hold CallsTransferring Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set frequently used Divert All numbers Setting the Divert Types and Personal NumbersTo set infrequently used Divert All numbers To set Divert on Busy or No AnswerSwitching No Calls On/Off Switching Divert All On/OffTo switch divert off To select the divert all destinationForwarding Calls Displaying an Absence MessageTo select an absence message To set a forwardDSS Keys Setting Up a DSS KeyUsing DSS Keys DSS Key Label Template BLF Status LampsDSS Key Label Answering a Call Waiting Interruptions During a CallAnswering an Alert Single Pips IntrusionACD on 2050 Phones? ACD WorkingStarting ACD Working Logging On Stopping ACD Calls Temporarily BusyPlanning Soft DSS Keys Manager-Secretary SetupSetting Up Soft DSS Keys Changing the Soft DSS Usage Changing the Soft DSS Display ModeChanging the Soft DSS Extensions To make a call using a Soft DSS key Using Soft DSS KeysManager-Secretary Working Soft DSS Key DisplayAlerting a Busy Extension Remotely Switching No Calls/Divert On/OffPark Transferring Calls Switching the Ringer On/Off Changing the Ringer VolumeRinger Controls Changing the Ringer SoundSetting the Ringer Timeout Setting a Ringer StepPersonal Alarms Other FeaturesTo set a personal alarm To add or remove an alarm message Press MessageGroup Missed CallsTo join/leave a group or groups To select which group you wish to join/leaveMessage Waiting Indication Hot DeskingBackground Music Phone SettingsPhone Passcode Language Controls Displaying Phone DetailsLocking/Unlocking the Phone Voice Manager Using Any PhoneVoice Manager Functions Listening to Voice MessagesChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsSystem Manager Phones Night ServiceWhat are System Manager Phones? Changing the TimeRecording ACA Messages Changing the DateTo set the date To play/record an ACA moduleAnswering Calls Good Phone UsageGeneral Phone Usage Account Codes GlossaryAlert IndexAL7 1LZ
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