Avaya 2060, 2050, 2030 manual Adding Voluntary Account Codes, Software Release, Muting Calls, Recall

Adding Voluntary Account Codes Actions During a Call – Page 17

Adding Voluntary Account Codes

You can enter an account code during any external call. If the system records the call on its call log, it includes the account code. The system checks the code against its list of valid codes (ask your System Manager for a copy).

To enter a voluntary account code:

1.During the call, press ACCOUNT.

2.Enter an account code. If you make a mistake, press DELETE to delete the last digit entered.

3.When you have entered the full code, press DONE.

4.If the system does not recognise the code, the phone displays RE-ENTER ACCOUNT.

Software Release

Occasionally you may need to talk to someone for support about your phone or phone system. It may be useful to tell that person what software your phone system uses.

To display the software release:

1.During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER/RELEASE first.

2.Press SCROLL to return to the normal display.

Muting Calls

You can stop the caller from hearing you if necessary. This feature works for both handsfree and handset calls.

To switch mute on/off:

Press MUTE. The -symbol disappears when muted.

Recall

Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). To do this, RECALL appears when necessary. You may also use

RECALL to switch from Dial Ahead to sending tones on incoming calls.

INDeX 10.0 2030/50/60 User's Guide	Actions During a Call – Page 17
38DHB0002UKFN Issue 2 (07/2002)	Adding Voluntary Account Codes