Lucent Technologies 107395352 manual Call Answering, Voice Mail, Voice Prompts and Help, Welcome

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A Portable Guide to Voice Messaging

Issue 3

585-300-701

November 1994

 

 

Welcome

Your AUDIX® voice messaging system is a complete call answering and voice mail system.

Call Answering

AUDIX answers your calls when you are unavailable or too busy to answer your phone. Callers can then leave mes- sages in your voice “mailbox.” Later, at a time convenient to you, you can access your mailbox to get those messages.

AUDIX also lets you leave messages in the voice mailboxes of other AUDIX users when they don’t answer their phones.

Voice Mail

AUDIX also lets you record messages in advance and send them directly to the voice mailboxes of other AUDIX users

— without actually calling their phones.

Conversely, other users can record and send voice mail mes- sages directly to your mailbox. When convenient, you can access your mailbox to get those messages.

Voice Prompts and Help

AUDIX voice prompts tell you what to do at every step in a task. Once you have selected the appropriate Activity Menu option (see page 2 ), you can rely solely on the voice prompts to figure out what to do. You really don’t need this book.

Press * H (Help) or * 4 to find out what step you’re on in a task and what your options are. Always use * H when you forget what to do next.

NOTE: The * * U (or * * 8) command to recover the message you just deleted (see pp. 16 & 34) and the # command to back out of the Reply to Sender option are not available on Intuity AUDIX R2.0 voice messaging systems, but they are available on Intuity AUDIX R3.2 systems.

* R or * 7= Return to Activity Menu

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Contents Portable Guide to Voice Messaging Copyright 1996, Lucent Technologies All Rights Reserved Trademarks Or * 7= Return to Activity Menu Tips and HighlightsGet and Respond to Messages Mailing Lists Welcome Call AnsweringVoice Mail Voice Prompts and HelpOr * 4 = Help / Current Options Terms/ConceptsHeader AddressTerms/Concepts Outgoing Messages Sent by you Incoming Messages Received by youTerms /Concepts Tips and Highlights GeneralGetting Messages Your mailbox Record a Personal GreetingAnswer FromLeaving Messages When No One Answers Private PasswordRecording Voice Mail Sending Voice MailCheck on SaveMessages you SendLogging Record Your Name Tips12 * H or * 4 = Help / Current Options Change Your Password 14 * H or * 4 = Help / Current Options Editing Your MessageAddressing Your Message Record and Send MessagesDelivering Your Message Get and Respond to Messages Listen to Header or MessageRespond to Header or Message Act on Header/MessageScan Messages Quickly 18 * H or * 4 = Help / Current Options Record GreetingEdit Act on New GreetingScan All Greetings GreetingsCreate Personal Greetings-Basic Create Personal Greetings-Advanced Define Call Types the first time20 * H or * 4 = Help / Current Options Change Call Type Definition Call Types22 * H or * 4 = Help / Current Options Assign Greetings to Call TypesMultiple Personal Greetings Flowchart Outgoing/Filed Messages Access Outgoing MessagesSelect Message Modify MessageFor Filed and Nondeliverable Messages Resend MessageMailing Lists Create ListDelete List Scan List SummariesReview/Modify List 28 * H or * 4 = Help / Current Options Create/Append DirectoryApplication Personal DirectoryReview/Delete Directory 30 * H or * 4 = Help / Current Options Use Directory AssistanceLeave a Call Answer Message Mailing Lists Log List ID32 * H or * 4 = Help / Current Options Personal Greetings Log 34 * H or * 4 = Help / Current Options Command SummaryFlow Chart of Shortcuts 36 * H or * 4 = Help / Current Options Global Business Communications Systems Publications 38 * H or * 4 = Help / Current Options