Avaya 5620 manual Transfer, Conference

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5620user

Transfer

The Transfer feature lets you transfer a call from your telephone to another extension or outside number.

Transferring a call to another telephone

1.With the call active (or with only one held call and no active calls), press the Transfer.

2.The call is placed on hold; the Hold icon displays and you hear a

3.dial tone while the next available line activates.

4.Dial the number to which you want to transfer the call.

5.If you do not want to announce the call, press the Transfer again and proceed to Step 6. If you wish to wait for an answer and announce the call, go to Step 7.

6.The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete.

7.Remain on the line and announce the call; if the line is busy or if no one answers, return to the held call by pressing the Call Appearance/Feature button on which it is being held.

8.Press Transfer again.

9.The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete.

10.Hang up your handset.

Conference

The number of conferences available is dependent on the IP Office unit set up on your system.

Adding another party to a call

1.Dial the first party, then press Conference.

2.The line display area changes to white text with a dark gray background. The current call is placed on hold, the Soft Hold icon displays and you hear a dial tone.

3.Dial the number of the next party and wait for an answer.

4.Press Conference again to add the new party to the call.

5.Repeat Steps 1- 3 for each party you want to conference in to the call.

Adding a held call to the current call

1.Press Conference.

2.The icon on the current line changes to the Soft Hold icon.

3.Press the Call Appearance/Feature button corresponding to the held call.

4.Press the Conference button again.

5.All parties are now connected.

Dropping yourself from the conference

1.Press the Drop button.

2.Disconnects the line on which the drop button is pressed.

4620/5620 Phone User Guide

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IP Office

Issue 2f (6th December 2005)

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Contents IP Office Table of Contents Table Of Contents Telephone OverviewDisplay and Feature buttons Volume ControlsMute and LED Indicator Headset and LED IndicatorCall Appearance Keys System Features Call Appearance Keys IconsBasic Call Handling Answer Incoming CallsMake a Call Clearing a Call Headset Working To answer an incoming call To manually make a call To automatically make a callSpeakerphone MuteHold Speed DialRedial Transfer ConferenceAccessing the Speed Dial Directory/Dialing a Speed Dial Speed DialsOverview of Speed Dials Adding a Speed Dial from the Call Log Editing a Speed DialDeleting a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogTo Access the Call Logs To Display an Individual Log EntryMaking Calls from the Call Log To Turn a Log Entry into a Speed DialTo Delete an Individual Log Entry To Delete All Entries from a LogView IP Settings Changing OptionsPersonal Ringing Contrast Control Logging OffReinstating the Phone Feature Button Labeling Display Language Selection Display Call Timers Phone Screen on AnswerPhone Screen on Calling Message Display Rate Call Appearance WidthVisual Alerting Programming Your Own Features Function KeysOverview of the Function Keys Function Key Programming HGNS+Shorthand Programming Mode Admin PagesAdmin1 Longhand Programming Mode System Features IntroductionMaking Calls Answering CallsCall Waiting Call ForwardingDiverting Calls At another extensionTo switch Do Not Disturb on/off with or without exceptions Do Not DisturbVoicemail Default Feature Codes Accessing External WAP Websites To enter web browsing modeTo exit web browsing mode Press Phone Exit Web BrowsingWeb Navigation Controls Entering Data Option Radio ButtonsText Entry Fields Submit ButtonsManagement and Troubleshooting Testing the Telephones Lights and DisplayTroubleshooting You cannot dial out using any Speed Dial entries No Options other than View IP Settings displayYou cannot add an entry to the Speed Dial list You cannot dial out after selecting a call log entryIndex Button Programmed 27Exit Index 4620/5620 Phone User Guide IP Office Issue 2f 6th December