Avaya 5620 manual Call Waiting, Call Forwarding, Diverting Calls, At another extension

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5620user

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy (on all Call Appearance keys), and all calls (for example when you go on holiday).

•To set the number to which your calls are forwarded dial *07*201# (forwarding to 201 in this example).

•To switch forward direct station calls (i.e. not Hunt Group) on, dial *01. To switch it off dial *02.

•To switch forward on busy on dial *03, to switch it off dial *04.

•To switch forward on no answer on dial *05, to switch it off dial *06.

Diverting Calls

You can divert your calls to another extension.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

•*12*N# from the extension you are temporarily using (where N is your extension number). Hence, calls to your extension will be diverted to the extension you are temporarily using.

•*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

•*14*N# from your own extension (where N is the extension to which you want your calls diverted).

•*14*# to cancel either feature from your own extension.

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted.

Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

•*12*N# from the extension you are temporarily using.

•*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

•*14*N# from your own extension.

•*14*# to cancel either feature from your own extension.

4620/5620 Phone User Guide

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IP Office

Issue 2f (6th December 2005)

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Contents IP Office Table of Contents Table Of Contents Telephone OverviewMute and LED Indicator Display and Feature buttonsVolume Controls Headset and LED IndicatorCall Appearance Keys System Features Call Appearance Keys IconsMake a Call Basic Call HandlingAnswer Incoming Calls Clearing a CallTo manually make a call Headset WorkingTo answer an incoming call To automatically make a callSpeakerphone MuteHold Speed DialRedial Transfer ConferenceAccessing the Speed Dial Directory/Dialing a Speed Dial Speed DialsOverview of Speed Dials Adding a Speed Dial from the Call Log Editing a Speed DialDeleting a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogTo Access the Call Logs To Display an Individual Log EntryTo Delete an Individual Log Entry Making Calls from the Call LogTo Turn a Log Entry into a Speed Dial To Delete All Entries from a LogView IP Settings Changing OptionsPersonal Ringing Contrast Control Logging OffReinstating the Phone Feature Button Labeling Display Language Selection Display Call Timers Phone Screen on AnswerPhone Screen on Calling Message Display Rate Call Appearance WidthVisual Alerting Programming Your Own Features Function KeysOverview of the Function Keys Function Key Programming HGNS+ Shorthand Programming Mode Admin Pages Admin1 Longhand Programming Mode Making Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding At another extensionTo switch Do Not Disturb on/off with or without exceptions Do Not DisturbVoicemail Default Feature Codes To exit web browsing mode Press Phone Exit Accessing External WAP WebsitesTo enter web browsing mode Web BrowsingWeb Navigation Controls Text Entry Fields Entering DataOption Radio Buttons Submit ButtonsManagement and Troubleshooting Testing the Telephones Lights and DisplayTroubleshooting You cannot add an entry to the Speed Dial list You cannot dial out using any Speed Dial entriesNo Options other than View IP Settings display You cannot dial out after selecting a call log entryIndex Button Programmed 27Exit Index 4620/5620 Phone User Guide IP Office Issue 2f 6th December
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