Avaya 5620 manual Management and Troubleshooting, Testing the Telephones Lights and Display

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Management and Troubleshooting

Overview

This chapter provides helpful information for:

•Testing your telephone to be sure it is operating correctly.

•Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.

•Application-specific troubleshooting; this chart describes problems and solutions specific to phone applications; Speed Dial, Call Log, or Web Access.

•Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST).

•The display should indicate the self-test has started. If the test is successful, the message "Self test Passed #=end" displays; if the test is not successful, the message "Self test Failed #=end" displays instead.

2.Press # to return to the Phone screen.

•If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

4620/5620 Phone User Guide	Page 36
IP Office	Issue 2f (6th December 2005)

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Contents IP Office Table of Contents Table Of Contents Telephone OverviewDisplay and Feature buttons Volume ControlsMute and LED Indicator Headset and LED IndicatorCall Appearance Keys System Features Call Appearance Keys IconsBasic Call Handling Answer Incoming CallsMake a Call Clearing a CallHeadset Working To answer an incoming callTo manually make a call To automatically make a callSpeakerphone MuteHold Speed DialRedial Transfer ConferenceAccessing the Speed Dial Directory/Dialing a Speed Dial Speed DialsOverview of Speed Dials Adding a Speed Dial from the Call Log Editing a Speed DialDeleting a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogTo Access the Call Logs To Display an Individual Log EntryMaking Calls from the Call Log To Turn a Log Entry into a Speed DialTo Delete an Individual Log Entry To Delete All Entries from a LogView IP Settings Changing OptionsPersonal Ringing Contrast Control Logging OffReinstating the Phone Feature Button Labeling Display Language Selection Display Call Timers Phone Screen on AnswerPhone Screen on Calling Message Display Rate Call Appearance WidthVisual Alerting Programming Your Own Features Function KeysOverview of the Function Keys Function Key Programming HGNS+Shorthand Programming Mode Admin PagesAdmin1 Longhand Programming Mode System Features IntroductionMaking Calls Answering CallsCall Waiting Call ForwardingDiverting Calls At another extensionTo switch Do Not Disturb on/off with or without exceptions Do Not DisturbVoicemail Default Feature Codes Accessing External WAP Websites To enter web browsing mode To exit web browsing mode Press Phone Exit Web BrowsingWeb Navigation Controls Entering Data Option Radio ButtonsText Entry Fields Submit ButtonsManagement and Troubleshooting Testing the Telephones Lights and DisplayTroubleshooting You cannot dial out using any Speed Dial entries No Options other than View IP Settings displayYou cannot add an entry to the Speed Dial list You cannot dial out after selecting a call log entryIndex Button Programmed 27Exit Index 4620/5620 Phone User Guide IP Office Issue 2f 6th December