Avaya 5620 manual Call Appearance Keys

Page 6

5620user

Call Appearance Keys

There are four pages of Call Appearance and Function Keys. You can step through these with the keys. At default, first page of the main call screen contains three keys set as ‘call appearance’ keys.

With these keys the phone is a multi-line phone and are indicated as a=, b= and c=. The remaining 21 Function Keys can have system features allocated to them, by your System Administrator, that are specific to your requirements (see Function Keys).

Your System Administrator can change a call appearance key with:

•A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

•A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

•Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.· A System Feature

•System Features:

System Features, such as Abbreviated Dial (that automatically dials a frequently used number) can be set against key and/or dial pad digits.

See Function Keys.

All of the above can only be allocated to you by your System Administrator.

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1.Having more than two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2.Although the System Administrator can replace the Call Appearance Keys with:

•A Bridged Appearance

•A Line Appearance

•Call Coverage Appearance

•System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their

default settings.

4620/5620 Phone User Guide

Page 6

IP Office

Issue 2f (6th December 2005)

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Contents IP Office Table of Contents Table Of Contents Telephone OverviewMute and LED Indicator Display and Feature buttonsVolume Controls Headset and LED IndicatorCall Appearance Keys System Features Call Appearance Keys IconsMake a Call Basic Call HandlingAnswer Incoming Calls Clearing a CallTo manually make a call Headset WorkingTo answer an incoming call To automatically make a callSpeakerphone MuteHold Speed DialRedial Transfer ConferenceAccessing the Speed Dial Directory/Dialing a Speed Dial Speed DialsOverview of Speed Dials Adding a Speed Dial from the Call Log Editing a Speed DialDeleting a Speed Dial Adding a New Speed Dial Using the Call Log Overview of the Call LogTo Access the Call Logs To Display an Individual Log EntryTo Delete an Individual Log Entry Making Calls from the Call LogTo Turn a Log Entry into a Speed Dial To Delete All Entries from a LogView IP Settings Changing OptionsPersonal Ringing Contrast Control Logging OffReinstating the Phone Feature Button Labeling Display Language Selection Display Call Timers Phone Screen on AnswerPhone Screen on Calling Message Display Rate Call Appearance WidthVisual Alerting Programming Your Own Features Function KeysOverview of the Function Keys Function Key Programming HGNS+Shorthand Programming Mode Admin PagesAdmin1 Longhand Programming Mode Making Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding At another extensionTo switch Do Not Disturb on/off with or without exceptions Do Not DisturbVoicemail Default Feature Codes To exit web browsing mode Press Phone Exit Accessing External WAP WebsitesTo enter web browsing mode Web BrowsingWeb Navigation Controls Text Entry Fields Entering DataOption Radio Buttons Submit ButtonsManagement and Troubleshooting Testing the Telephones Lights and DisplayTroubleshooting You cannot add an entry to the Speed Dial list You cannot dial out using any Speed Dial entriesNo Options other than View IP Settings display You cannot dial out after selecting a call log entryIndex Button Programmed 27Exit Index 4620/5620 Phone User Guide IP Office Issue 2f 6th December
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