AT&T 518-455-710 manual Determining Lines the Attendant Will Answer, Determining the Route Plan

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Determining the Attendant Extensions and Transfer Return Extensions

Each Attendant connects to its own extension jack on a 206 module. When determining Attendant extensions, keep the following guidelines in mind:

■Do not connect Attendants to "power failure transfer" extensions 10, 16, 22, or 28.

■The Attendant cannot share an extension with another device.

For each Attendant extension, you need to identify its Transfer Return exten- sion. This is the extension where calls go when the Attendant transfers a call and the Destination extension does not answer. The factory setting is for unanswered calls to return to the Attendant; but you can have calls return to extension 10 or any other extension.

Determining Lines the Attendant Will Answer

The Attendant can answer any or all of the lines. For example, at ABC the Attendant answers all lines except the owner’s private line, which is always answered personally by a secretary.

If you have more than one Attendant, decide which lines each Attendant should answer. You can set up your Attendants so a particular line is an- swered by one or more Attendants. When making your decision, keep in mind that an Attendant can answer and transfer only one call at a time. For ex- ample, a mail order business with three Attendants might assign the order line to all Attendants, and all other lines to only the third Attendant.

NOTES:

■If you have more than one Attendant answering the same lines, each must answer after a different number of rings (for example, Attendant 1 answers after 1 ring, Attendant 2 answers after 2 rings, and so on). This is accomplished during Attendant Programming by setting the Answer Delay; see the instructions on page 2-8.

■Do not assign dedicated fax or modem lines to the Attendant extension.

■For two businesses or departments that have separate outside lines, assign the lines for the first business to one Attendant, and the lines for the second business to a second Attendant.

Determining the Route Plan

For each Attendant, identify its routes and their respective Destination exten- sions. Each Attendant can have as many as ten routes. Route 0, typically the operator’s route, is the one followed when the caller takes no action, dials 0 after hearing either the initial greeting or the Transfer Fail Announcement, or enters an invalid extension or route (see "Invalid Extensions and Routes" on page B-3). The other nine routes are optional. To avoid confusing your callers, it is best to give the caller no more than 5 routes. You may also want to assign Route 1 to your busiest department.

1-6Setup Decisions

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsProgramming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysReallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T
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