AT&T 518-455-710 manual Overview, Determining the Call Answering Mode

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Setup Decisions	1

Contents

Overview

■How the Attendant Answers and Transfers Calls: an Example

■Answering an Attendant-Transferred Call

■Setup Decisions: An Introduction

Determining the Call Answering Mode

■Immediate Call Answering Mode

■Backup Call Answering Mode

Determining the Number of Attendants Required

Determining the Attendant Extensions

and Transfer Return Extensions

Determining Lines the Attendant Will Answer Determining the Route Plan

Allocating Time for Announcements

Music-on-Hold Source

Answering Machines

Example Setups

■Attendant with Routes and Secondary Destinations

■Attendant with Answering Machines for

System Answer Assurance and Messaging

■First- and Second-Level Attendants

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Contents Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tFactory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsProgramming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BInstalling the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelHardware Requirements Attendant UnitFront Panel TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Change this See If you want to Setting Commonly Changed SettingsTo adjust clock for Daylight Saving Time Attendant ProgrammingClock Business DaysReallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security codeCall Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line AssignmentsNight Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant ExtensionStandard Announcement If Your Announcement Is Different DayNight TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceDimensions WeightBattery SystemPower Failure Visual IndicatorsOperation Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T