AT&T 518-455-710 manual Planning Form

Page 35

Planning Form

A

This appendix is a two-page planning form to use for recording the setup decisions described in Chapter 1. Use a pencil in case you want to change the setup later.

If you have more than one Attendant, use photocopies of the form. Additional blank forms can be obtained from the AT&T Customer Information Center at

1800 432-6600 in the U.S., or 1 800 255-1242 in Canada. The order number for the planning form is 518-600-110.

Planning Form A-1

Image 35

Contents Partner Plus Ordering Information Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty How To Comment on This GuideContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketMusic-on-Hold Source Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Allocating Time for AnnouncementsAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeSystem Programming for Attendant Operation Installing the Attendant Programming GuidelinesTesting for Proper Operation Attendant ProgrammingAdditional Safety Instructions for Installation Personnel Important Safety InstructionsTalking Hardware RequirementsAttendant Unit Front PanelBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Commonly Changed Settings Change this See If you want to SettingBusiness Days To adjust clock for Daylight Saving TimeAttendant Programming ClockRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night To change the security code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night Security CodeAttendant Line Assignments Call Answering ModeSystem Programming for Attendant Operation Attendant ExtensionsEnsuring Attendant Extensions Are Not in the Calling Group Night Service GroupTransfer Return Extensions Transfer Return RingsTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant Extension Call Answering ModeAttendant in Night Service Group Answer DelayTransfer Standard Announcement If Your Announcement Is DifferentDay NightBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureTable B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesSystem DimensionsWeight BatteryTelephone Line Power FailureVisual Indicators OperationIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T