AT&T 518-455-710 manual System Programming, Business Schedule

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PARTNER Plus Attendant

Planning Form (complete one form for each Attendant)

Attendant:

System Programming

Attendant Extension:

System extension where Attendant is connected

Call Answering Mode:

Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist)

Backup. Receptionist answers first (immediate Line Ringing for receptionist; delayed ring for Attendant)

Attendant Transfer Return Extension:

System extension where calls transferred by the Attendant return if the Destination extension does not answer

Transfer Return Rings:

(0–9 rings; factory setting is 4 rings) Number of times a call rings Destination extension before returning to Transfer Return exten- sion (Attendant rings once before giving control of call to system, so total number of rings is one more than this setting).

Attendant in Night Service Group

Extension 10 should be able to turn Attendant on and off using Night Service button (The Attendant extension cannot be in the Night Service Group if System Password is programmed).

Automatic Extension Privacy

Lines Attendant Will Answer:

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 None (2nd-level Attendants)

Receptionist can pick up calls after Attendant has already answered (Privacy "not assigned")

Receptionist cannot pick up calls after Attendant has al- ready answered (Privacy "assigned")

Attendant Programming

Answer Delay:

rings during day

Automatic Tries

tries during day

 

rings at night

to Route 0:

tries at night

1-15 rings (factory setting is 1 ring). Number of times incoming

1-20 tries (factory setting is 3 tries). Number of times Attendant

call will ring before Attendant answers. If multiple Attendants

will automatically transfer a call to route 0 when caller does not

are answering the same lines, set the Answer Delay differently

dial a route or extension number. After the specified number of

on each Attendant.

 

tries, the Attendant will hang up.

 

Business

Schedule

Specify times as a.m. or p.m., or enter in military notation

(9:00 a.m. = 09:00; 9:00 p.m. = 21:00)

Check here instead if schedule is Monday-Friday8:30-5:00p.m. (factory setting)

(same hours all 7 days)

Business Days

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

or

Entire week

Opening Time

Closing Time

:

 

:

:

 

:

:

 

:

:

:

:

 

:

:

 

:

:

 

:

:

 

:

Check this column ( ) if Attendant should hang up when this route is chosen (especially useful at night when Attendant's greeting gives no choice of routes).

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T