AT&T 518-455-710 manual Contents

Page 3

Contents

1	Setup Decisions
	■	Overview
	■	Determining the Call Answering Mode
	■	Determining the Number of Attendants Required
	■	Determining the Attendant Extensions and Transfer Return Extensions
	■	Determining Lines the Attendant Will Answer
	■	Determining the Route Plan
	■	Allocating Time for Announcements
	■	Music-on-Hold Source
	■	Answering Machines
	■	Example Setups

1-i

1-1

1-4

1-5

1-6

1-6

1-6

1-8

1-8

1-9

1-9

2Installation and Programming

■ Important Safety Instructions

■ Hardware Requirements

■ The Attendant Unit

■ Installing the Attendant

■ Programming Guidelines

■ Attendant Programming

■ System Programming for Attendant Operation ■ Testing for Proper Operation

2-i

2-ii

2-1

2-1

2-2

2-4

2-6

2-10

2-12

A

Planning Form

A-1

B	Troubleshooting


C	Specifications


IN	Index

B-1

C-1

IN-1

i

Image 3

Contents Partner Plus Ordering Information Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty How To Comment on This GuideContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketMusic-on-Hold Source Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Allocating Time for AnnouncementsAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeSystem Programming for Attendant Operation Installing the Attendant Programming GuidelinesTesting for Proper Operation Attendant ProgrammingAdditional Safety Instructions for Installation Personnel Important Safety InstructionsTalking Hardware RequirementsAttendant Unit Front PanelBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Commonly Changed Settings Change this See If you want to SettingBusiness Days To adjust clock for Daylight Saving TimeAttendant Programming ClockBusiness Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes To change the security code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night Security CodeAttendant Line Assignments Call Answering ModeSystem Programming for Attendant Operation Attendant ExtensionsEnsuring Attendant Extensions Are Not in the Calling Group Night Service GroupTransfer Return Extensions Transfer Return RingsTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant Extension Call Answering ModeAttendant in Night Service Group Answer DelayTransfer Standard Announcement If Your Announcement Is DifferentDay NightBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureOut-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesSystem DimensionsWeight BatteryTelephone Line Power FailureVisual Indicators OperationIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T