AT&T 518-455-710 manual Attendant Disconnects Callers After They Select Routes

Page 43

Attendant Disconnects Callers After They Select Routes

This problem occurs if the Attendant extension is in the Night Service Group and there is a System Password programmed. You cannot program a System Password if you put Attendants in the Night Service Group.

Also be sure that each Attendant does not have Outgoing Call Restrictions and does not have any Disallowed Phone Number lists assigned to it.

See page 2-11for programming instructions.

Caller Hears Initial Announcement More Than Once

Check the Transfer Return extension for each Attendant (in System Program- ming), to make sure that calls return to the receptionist when Destination extensions do not answer. (See "Testing for Proper Operation" in Chapter 2.)

Try to isolate the problem to a specific route. If this can be done, reprogram the route.

Specify the maximum and minimum extensions on the system:

1.Dial the number answered by the Attendant.

2.When the Attendant answers, enter [ ★ ] security code [ # ] .

3.Dial [ ★ ] [ 9 ] [ 7 ] [ 0 ] [ 9 ].

4.Dial [ 1 ] [ 0 ] (the lowest 2-digit extension number for your system).

5.Dial [ # ] [ # ].

6.Dial [ ★ ] [ 9 ] [ 7 ] [ 1 ] [ 0 ].

7.Dial [ 3 ] [ 3 ] (the highest 2-digit extension number available for your system).

8.Dial [ # ] [ # ] to end the command sequence.

9.Hang up to end the programming session.

B-4Troubleshooting

Image 43

Contents Partner Plus Ordering Information Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty How To Comment on This GuideContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketMusic-on-Hold Source Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Allocating Time for AnnouncementsAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsProgramming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeSystem Programming for Attendant Operation Installing the Attendant Programming GuidelinesTesting for Proper Operation Attendant ProgrammingAdditional Safety Instructions for Installation Personnel Important Safety InstructionsTalking Hardware RequirementsAttendant Unit Front PanelBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Commonly Changed Settings Change this See If you want to SettingBusiness Days To adjust clock for Daylight Saving TimeAttendant Programming ClockReallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes To change the security code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night Security CodeAttendant Line Assignments Call Answering ModeSystem Programming for Attendant Operation Attendant ExtensionsEnsuring Attendant Extensions Are Not in the Calling Group Night Service GroupTransfer Return Extensions Transfer Return RingsTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant Extension Call Answering ModeAttendant in Night Service Group Answer DelayTransfer Standard Announcement If Your Announcement Is DifferentDay NightBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureNumber Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesSystem DimensionsWeight BatteryTelephone Line Power FailureVisual Indicators OperationIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T