AT&T 518-455-710 manual Example Route Plan ABC Supermarket, Day G h t

Page 11

For each route, you must identify a Primary Destination extension and, if you wish, a Secondary Destination extension. (The Attendant will try ringing the Primary first, then the Secondary if the Primary is busy. See page 1-2, "Exten- sion Is Busy"). You can also identify different Primary and Secondary Destina- tion extensions during the day (during business hours) and at night (after hours).

NOTES:

■It is a good idea to have a multi-line system phone (MLC-6, MLS-6, MLS- 12, MLS-12D, or MLS-34D) at each Destination extension, instead of a standard touch-tone or rotary phone. The system phone has two inter- com buttons and is therefore less likely to be busy when the Attendant tries to transfer calls to it (because the Attendant transfers calls as intercom calls). A system display phone (MLS-12D or MLS-34D) is the best choice—the display shows you when a call is being transferred by the Attendant, so you can answer the call appropriately.

■If you have a system phone, you can turn on the Do Not Disturb feature when you are away from your phone (this feature must be programmed on a button with a light). This makes the Attendant transfer calls directly to the Secondary Destination for the route, without playing the Transfer Fail announcement. This is useful for forwarding calls to another exten- sion when you are away from your phone.

The route plan for ABC Supermarket (the example setup described in the beginning of this chapter) is shown in Table 1-1. In this example, Secondary Destinations back up some routes when the Primary Destinations are busy. For example, the manager’s secretary (extension 16) backs up the operator at extension 10. Also, there are no night destinations because no one is at the store at night to answer customer calls. (The Attendant is programmed to hang up after playing the Night announcement.)

 

 

 

 

Day

 

 

N i g h t

 

 

 

 

 

 

 

 

 

 

Primary

 

Secondary

Primary

Secondary

 

 

Destination

 

Destination

Destination

Destination

 

 

 

 

 

 

 

 

 

 

Route

Name

E x t N a m e

 

E x t

Name

E x t

Name

E x t

Name

0

Operator

10

John

 

16

Amy

—

—

—

—

1

Customer

20

external

 

—

—

—

—

—

—

 

Service

 

alert (bell)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

Bakery

12

Bob

 

14

Arnie

—

—

—

—

 

 

 

 

 

 

 

 

 

 

 

3

Deli Corner

13

Teri

 

15

Jim

—

—

—

—

 

 

 

 

 

 

 

 

 

 

 

Table 1-1 Example Route Plan: ABC Supermarket

Setup Decisions 1-7

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Contents Partner Plus Ordering Information Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty How To Comment on This GuideContents Overview Determining the Call Answering ModeHow the Attendant Answers and Transfers Calls An Example OverviewCaller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An IntroductionImmediate Call Answering Mode Determining the Call Answering ModeDetermining the Number of Attendants Required Backup Call Answering ModeDetermining the Route Plan Determining Lines the Attendant Will AnswerDay G h t Example Route Plan ABC SupermarketMusic-on-Hold Source Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Allocating Time for AnnouncementsAnswering Machines Example SetupsAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsNone 2nd-level Attendants Announcements Attendant aN o u n c e m e n t Attendant B Call Answering ModeSystem Programming for Attendant Operation Installing the Attendant Programming GuidelinesTesting for Proper Operation Attendant ProgrammingAdditional Safety Instructions for Installation Personnel Important Safety InstructionsTalking Hardware RequirementsAttendant Unit Front PanelBack Panel Installing the AttendantAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Commonly Changed Settings Change this See If you want to SettingBusiness Days To adjust clock for Daylight Saving TimeAttendant Programming ClockRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night To change the security code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night Security CodeAttendant Line Assignments Call Answering ModeSystem Programming for Attendant Operation Attendant ExtensionsEnsuring Attendant Extensions Are Not in the Calling Group Night Service GroupTransfer Return Extensions Transfer Return RingsTesting Secondary Destinations Testing Basic OperationPlanning Form Attendant Extension Call Answering ModeAttendant in Night Service Group Answer DelayTransfer Standard Announcement If Your Announcement Is DifferentDay NightBusiness Schedule System ProgrammingAnnouncements National Service Assistance Center Helpline 1 800 Power FailureTable B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select RoutesSystem DimensionsWeight BatteryTelephone Line Power FailureVisual Indicators OperationIndex IN-I IndexIN-2 Index Comcode 106 449 AT&T
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