AT&T 518-455-710 manual Attendant System, Programming

Only the planning form for the first Attendant is shown. The Answer Delay for the second Attendant should be set to 2 rings for both day and night; other settings are the same as those for the first Attendant.

PARTNER Plus Attendant

Planning Form (complete one form for each Attendant)					Attendant:
System	Attendant Extension:	2 1			Attendant Transfer Return Extension: 1 0
Programming	System extension where Attendant is connected				System extension where calls transferred by the Attendant
	Call Answering Mode:				return if the Destination extension does not answer
					Transfer Return Rings: 4
	✓
	❑ Immediate.Attendant answers first (immedate Line				(0–9 rings; factory setting is 4 rings) Number of times a call rings
	Ringing for Attendant; delayed or no ring for receptionist)
	❑ Backup. Receptionist answers first (immediate Line				Destination extension before returning to Transfer Return exten-
					sion (Attendant rings once before giving control of call to system,
	Ringing for receptionist; delayed ring for Attendant)
					so total number of rings is one more than this setting).
	❑ Attendant in Night Service Group
					Lines Attendant Will Answer:
	Extension 10 should be able to turn Attendant on and off using
					✓	✓	✓	✓
	Night Service button (The Attendant extensiocannotn			be in the				❑ Line 4
					❑ Line 1	❑ Line 2	❑ Line 3
	Night Service Group if System Password is programmed).				✓	❑ Line 6	❑ Line 7	❑ Line 8
					❑ Line 5
	Automatic Extension Privacy				❑ None (2nd-level Attendants)
	✓
	❑ Receptionist can pick up calls after Attendant has already
	answered (Privacy "not assigned")
	❑ Receptionist cannot pick up calls after Attendant has al-
	ready answered (Privacy "assigned")
Attendant	Answer Delay:	1	rings during day		Automatic Tries		3	tries	during day
Programming		1	rings at night		to Route 0:		3	tries	at night

1-15 rings (factory setting is 1 ring). Number of times incoming call will ring before Attendant answers. If multiple Attendants are answering the same lines, set the Answer Delay differently on each Attendant.

1-20 tries (factory setting is 3 tries). Number of times Attendant will automatically transfer a call to route 0 when caller does not dial a route or extension number. After the specified number of tries, the Attendant will hang up.

Business

Schedule

Specify times as a.m. or p.m., or enter in military notation

(9.00 a.m.= 09:00; 9:00 p.m. = 21:00)

✓

❑ Check here instead if schedule is Monday-Friday 8:30-5:00 p.m. (factory setting)

(same hours all 7 days)

Business Days

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

or

Entire week

Opening Time	Closing Time
8:00 am	8:00 pm
8:00 am	10:00 pm
8:00 am	10:00 pm
8:00 am	10:00 pm
8:00 am	10:00 pm
8:00 am	10:00 pm
8:00 am	10:00 pm
_____:_____	_____:_____

Announcements Day: "Thank you for calling ABC Supermarket. If you know the two-digit extension you want and are at a touch-tone phone, please dial it now. For Customer Service, press 1 now. For the Bakery, press 2 now. For the Deli Corner, press 3 now. Or hold for the operator" (30 secs)

Night: "Thank you for calling ABC Supermarket. Sorry we’re closed now. Please call again tomor- row during business hours—Monday through Saturday from 8 AM to 10 PM, Sunday 8 to 8. Good night." (15 secs)

Day Transfer Fail: "Sorry, that extension is unavailable. Please hold for the operator or try again. For Customer Service, press 1. For the Bakery, press 2. For the Deli Corner, press 3." (15 secs)

Hold: "One moment please" (4 secs)

Night Transfer Fail: Not applicable.

Setup Decisions 1-11