AT&T 518-455-710 Copyright 1991 AT&T All Rights Reserved Issue April, Warranty, Important Notice

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Copyright © 1991 AT&T

AT&T 518-455-710

All Rights Reserved

Issue 1

Printed in U.S.A.

April 1991

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. The equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will have to correct the interference at his or her own expense.

Trademarks

PARTNER, MLS-34D, MLS-12D, MLS-12, and MLS-6 are trademarks of AT&T.

Magic on Hold is a registered trademark of AT&T.

Warranty

AT&T provides a one-year limited warranty on the PARTNER Plus Communications System and the PARTNER Plus Attendant. Refer to PARTNER Plus Communications System: Installation and Use for warranty conditions.

Ordering Information

The order number for this book is 518-455-710. The order number for the planner is 518-600-110. To order, call the AT&T Customer Information Center at 1 800 432-6600 in the U.S., or 1 800 255-1242 in Canada. To order additional Attendants, system modules, system telephones, answering machines, fax machines, Magic on Hold® systems, and other equipment and accessories, contact any of the following:

United States:

AT&T Sourcebook Catalog Sales

1 800 451-2100

 

AT&T Sales Office

1 800 247-7000

 

AT&T Phone Center Store

1 800 222-3111

 

AT&T-Authorized Dealer

1 800 247-1212

Canada:

AT&T Canada (Eastern Canada and Ottawa)

1 514 335-7200

 

AT&T Canada (Ontario)

1 416 756-5236

 

AT&T Canada (Central and Western Canada)

1 800 561-5165

How To Comment on This Guide

A feedback form is in the back of this book, just before the index. If it is missing, please send your comments and recommen- dations for changes to A. Sherwood, AT&T, 99 Jefferson Road (Room 2A-25), Parsippany, NJ 07054, fax (201) 887-6898.

Support Telephone Numbers

If you have any problems with the Attendant, see Appendix B, "Troubleshooting." For additional help installing, programming, or using the Attendant, in the U.S. please call the AT&T Helpline toll free, 24 hours a day, at 1 800 628-2888. In Canada, call one of the following Technical Assistance Centers for service or assistance:

Eastern Canada and Ottawa

1 800 363-1882

Ontario

1 800 387-4268

Central and Western Canada

1 800 663-9817

Important Notice

Attendant installation requires skill in programming the PARTNER Plus system and the PARTNER Plus Attendant. Installation and training by AT&T personnel is therefore strongly recommended. To request service, please call 1 800 247-7000.

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Contents Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tAllocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BAttendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelFront Panel Hardware RequirementsAttendant Unit TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Change this See If you want to Setting Commonly Changed SettingsClock To adjust clock for Daylight Saving TimeAttendant Programming Business DaysRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security codeAttendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line AssignmentsTransfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant ExtensionNight Standard Announcement If Your Announcement Is DifferentDay TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceBattery DimensionsWeight SystemOperation Power FailureVisual Indicators Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T
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