AT&T 518-455-710 manual N o u n c e m e n t Attendant B, Call Answering Mode

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PARTNER Plus Attendant

Planning Form (complete one form for each Attendant)

Attendant:

 

 

 

 

 

 

System

Attendant Extension: 3 0

Attendant Transfer Return Extension: 2 2

Programming

System extension where Attendant is connected

System extension where calls transferred by the Attendant

 

Call Answering Mode:

return if the Destination extension does not answer

 

 

 

 

 

❑✓ Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist)

❑Backup. Receptionist answers first (immediate Line Ringing for receptionist; delayed ring for Attendant)

❑Attendant in Night Service Group

Extension 10 should be able to turn Attendant on and off using Night Service button (The Attendant extension cannot be in the Night Service Group if System Password is programmed).

Automatic Extension Privacy

❑✓ Receptionistcan pick up calls after Attendant has already answered (Privacy "not assigned")

❑Receptionist cannot pick up calls after Attendant has al- ready answered (Privacy "assigned")

Transfer Return Rings: 4

(0–9 rings; factory setting is 4 rings) Number of times a call rings Destination extension before returning to Transfer Return exten- sion (Attendant rings once before giving control of call to system, so total number of rings is one more than this setting).

Lines Attendant Will Answer:

❑Line 1 ❑ Line 2 ❑ Line 3 ❑ Line 4

❑Line 5 ❑ Line 6 ❑ Line 7 ❑ Line 8 ❑✓ None (2nd-level Attendants)

Attendant

Answer Delay:

1

rings

during day

Automatic Tries

3

tries

during day

Programming

 

1

rings

at night

to Route 0:

3

tries

at night

1-15 rings (factory setting is 1 ring). Number of times incoming call will ring before Attendant answers. If multiple Attendants are answering the same lines, set the Answer Delay differently on each Attendant.

1-20 tries (factory setting is 3 tries). Number of times Attendant will automatically transfer a call to route 0 when caller does not dial a route or extension number. After the specified number of tries, the Attendant will hang up.

Business

Schedule

Specify times as a.m. or p.m., or enter in military notation

(9:00 a.m. = 09:00; 9:00 p.m. = 21:00)

❑Check here instead if schedule is Monday-Friday 8:30-5:00 p.m. (factory setting)

(same hours all 7 days)

Business Days

Sunday

Monday

Tuesday Wednesday Thursday Friday Saturday or

Entire week

Opening Time

Closing Time

Closed

 

Closed

9:00 am

 

9:00 pm

9:00 am

 

9:00 pm

9:00 am

 

9:00 pm

9:00 am

 

9:00 pm

9:00 am

 

9:00 pm

9:00 am

 

9:00 pm

:

 

 

:

A n n o u n c e m e n t (Attendant B)

Day: "You have reached the Sales Department. Ask about our Red-Dot specials, with 7% financing and rebates up to $2000. Please hold for the first available salesperson, or. . . For Lawrence Schecter press 1. For Emily Becker press 2. For Mark Tillman, press 3." (30 secs)

Night: "Sorry the Sales Department is closed. Please call again Monday through Saturday 9 AM to 9 PM. Ask about our Red-Dot Specials, including 7% financing and factory rebates up to $2000. Good night." (20 secs)

Day Transfer Fail: "Sorry that extension is not available. Please hold for the sales receptionist." (10 secs)

Hold: "Please hold." (4 secs)

Night Transfer Fail: Not applicable

1-16Setup Decisions

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Contents Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering InformationContents Determining the Call Answering Mode OverviewOverview How the Attendant Answers and Transfers Calls An ExampleCaller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred CallDetermining the Call Answering Mode Immediate Call Answering ModeBackup Call Answering Mode Determining the Number of Attendants RequiredDetermining Lines the Attendant Will Answer Determining the Route PlanExample Route Plan ABC Supermarket Day G h tFactory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold SourceExample Setups Answering MachinesAttendant with Routes and Secondary Destinations Attendant with Routes and Secondary DestinationsAttendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level AttendantsAnnouncements Attendant a None 2nd-level AttendantsCall Answering Mode N o u n c e m e n t Attendant BInstalling the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant OperationImportant Safety Instructions Additional Safety Instructions for Installation PersonnelHardware Requirements Attendant UnitFront Panel TalkingInstalling the Attendant Back PanelAttendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Change this See If you want to Setting Commonly Changed SettingsTo adjust clock for Daylight Saving Time Attendant ProgrammingClock Business DaysRecording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security codeCall Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line AssignmentsNight Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling GroupTesting Basic Operation Testing Secondary DestinationsPlanning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant ExtensionStandard Announcement If Your Announcement Is Different DayNight TransferSystem Programming Business ScheduleAnnouncements Power Failure National Service Assistance Center Helpline 1 800Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than OnceDimensions WeightBattery SystemPower Failure Visual IndicatorsOperation Telephone LineIndex Index IN-IIN-2 Index Comcode 106 449 AT&T
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